Universal Banker

Heartland Financial USA, Inc.; Aurora (CO); On-site; Full time

Job summary

A leading bank is seeking a Universal Banker who excels in customer service and has experience in cash handling. This role involves processing transactions, promoting banking products, and nurturing client relationships to drive business growth. The ideal candidate will possess a high school diploma and strong multitasking skills, contributing to an exceptional customer experience.

Benefits

Full insurance benefits including health, dental, and vision.

20 days of paid time off

401(k) retirement savings plan with matching.

Tuition reimbursement and student debt assistance.

Employee Assistance Program.

Incentive bonus plan.

Qualifications

• 1-3 years of experience in cash handling and customer service.
• Strong knowledge of retail banking products & services.
• Detail oriented.

Responsibilities

• Process account deposits and withdrawals.
• Open new accounts and assist with loan applications.
• Meet sales and customer service goals.

Skills

Customer Service

Cash Handling

Multitasking

Education

High School Diploma or equivalent

Job description

HTLF Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

HTLF Bank is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Join a team that makes "Great Things Happen!"

ABOUT THE JOB

The Universal Banker provides exceptional in-branch customer experience through teller transactions, sales, and service. This position is responsible for processing account deposits and withdrawals for a variety of account holders and should exceed the customer’s expectations while servicing their financial needs. The Universal Banker works to improve profitability of the banking center.

WHAT DO YOU LIKE?

A Universal Banker:

• Enjoys communicating with customers and assisting them with daily transactions.

• Excels in listening for sales opportunities.

• Enjoys nurturing relationships with and identifying needs of customers to promote service quality and business growth.

• Is detail oriented and has strong knowledge of retail banking products & services.

WHAT WILL YOU DO?

• Serve as the initial point of contact for customers entering the bank.

• Ensure cash drawer is accurate and balanced before and after your shift.

• Perform all teller transactions accurately & efficiently.

• Opening new accounts and assist with loan applications.

• Respond to customer requests & inquiries.

• Meet individual sales & customer service goals, which will actively contribute to overall branch goals.

WHAT WILL MAKE YOU SUCCESSFUL?

A successful Universal Banker typically has:

• High School Diploma or equivalent.

• 1-3 years of cash handling and customer service experience.

• Demonstrated ability to multitask and manage time.

• Ability to accurately count/balance cash.

• Strong knowledge of and adherence to bank policies & procedures.

BENEFITS INCLUDE:

• Full insurance benefits, including health, dental, vision, short-term & long-term disability.

• 20 days of paid time off plus 11 paid holidays.

• 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.

• Tuition reimbursement and student debt assistance.

• Employee Assistance Program, Perkspot employee discount program and much more!

• Incentive bonus plan.

The targeted salary range for this role is:

$19.99 - $25.99

HTLF offers competitive and varied benefits to eligible employees, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; an employee assistance program; tuition reimbursement; and various associate banking benefits. Benefit offerings and eligibility requirements vary. To learn more, please click here visit our Benefits page.

The annualized base salary range reflects figures based on the primary location. Pay ranges may vary based on work location. As a part of the total compensation package, this role may be eligible for a Bonus Plan or a role-specific commission/bonus. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Additional Information:

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants remain open for approximately 5 days of the posting date listed.