Universal Banker FSO

Financial Staffing Resources, Ltd.; Celina (TX); On-site; Full time

Job summary

A progressive credit union is seeking a Universal Banker at its Celina location. The role involves providing customer service, processing transactions, and promoting financial products to enhance member relationships. Candidates should have a high school diploma and relevant experience, with a strong focus on sales and customer satisfaction.

Benefits

Affordable benefits

Up to 6% 401(k) matching

Eleven paid holidays

120 PTO hours

Employee LOC with a 0% interest rate

Free telemedicine

Relaxed casual dress code

Flexible spending account

Health savings account

Employee assistance programs

Company diversity council

Community engagement opportunities

Qualifications

• 6 months to 2 years of experience in a financial institution preferred.
• Experience in retail with a focus on sales and customer service is considered.

Responsibilities

• Respond to member inquiries and process financial transactions.
• Cross-sell credit union products to enhance member relationships.
• Open and close various types of accounts.

Skills

Customer Service

Sales

Communication

Education

High school diploma or equivalent

Job description

Job Description

If you want to work for a progressive and diverse credit union focused on offering excellent customer service, we have an immediate opportunity for a Universal Banker (FSO) at our Celina location.

We are seeking an individual who is motivated to grow with our organization.

You will be responsible for:

• Answering Incoming Calls: Responding to calls from credit union members, taking orders, addressing inquiries and questions, handling complaints, troubleshooting problems, and providing information. This is often part of customer service responsibilities.
• Cross-Selling Credit Union Products: Promoting and selling various credit union products and services, with a focus on lending products such as loans and credit cards, to meet sales targets and enhance member relationships.
• Paying and Receiving Functions/Teller: Processing various financial transactions including deposits, withdrawals, loan payments, issuing cashier's checks, money orders, and cash advances. Ensuring accuracy and adherence to financial regulations.
• Balancing Transactions: At the end of each workday, reconciling and verifying cash totals and transactions to ensure accuracy and compliance with internal controls.
• Side-Jobs and Assisting Other Tellers: Performing specific tasks assigned by management and assisting fellow tellers with their duties as needed to maintain a smooth workflow.
• Account Services: Opening and closing various types of accounts, such as individual retirement accounts (IRAs), checking accounts, savings accounts, and term share accounts. Resolving member account-related issues and inquiries.
• Loan Application Processing: Receiving, reviewing, and submitting applications for consumer loans and debit/credit cards. Meeting with loan applicants to gather necessary information and documentation for credit decisions.
• Credit Decision Making: Ensuring the accuracy and completeness of information required for making credit decisions based on established criteria within the credit union's loan origination system.
• Member Education: Providing information and guidance to credit union members about the services offered and assisting them in understanding their account options and financial products.
• Customer Satisfaction: Ensuring that members and prospective members are promptly and professionally served and addressing their questions and concerns to enhance their overall experience with the credit union.

Qualifications:
Qualifications

Required Qualifications:

• High school diploma or equivalent.

• Six months to two years of related experience in a financial institution preferred; retail experience considered, especially with a strong focus on sales and customer service.

Preferred Qualifications:

• Familiarity with teller operations, policies, and procedures.

• Basic knowledge of credit union structure and daily operations.

• General understanding of financial products and services offered by credit unions.

• Working knowledge of consumer lending practices, policies, and procedures.

• Awareness of regulatory and compliance requirements related to lending, including proper loan documentation.

• Experience supporting or processing credit union loan services is a plus.

Additional Information

Compensation & Benefits: $20-23/hr + AGGRESSIVE monthly sales incentives

• Affordable benefits
• Up to 6% 401(k) matching
• Eleven paid holidays
• 120 PTO hours*
• Employee LOC with a 0% interest rate
• Free telemedicine
• Relaxed casual dress code
• Flexible spending account
• Health savings account
• Employee assistance programs
• Company diversity council
• Community engagement opportunities