Universal Banker

Lumesse; Au Gres (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Comprehensive benefits (health, dental

Vision insurance

Retirement plans

Paid time off

Professional growth opportunities

Inclusive team culture

Job summary

Horizon Bank is seeking a Universal Banker who will deliver exceptional service and help clients achieve their financial goals. You will handle daily banking transactions, open accounts, and advise on banking products in a fast-paced environment.

The role requires a high school diploma and 1+ year in banking or sales, plus strong communication and problem-solving skills. A friendly, customer-focused attitude is essential.

Qualifications

• 1+ years of banking, payment processing, or professional sales experience preferred.
• Strong sales initiative and ability to develop lasting customer relationships.
• Excellent communication skills, both verbal and written.

Responsibilities

• Be the face of Horizon Bank, delivering exceptional service and building lasting relationships.
• Promote our suite of products and services to drive engagement and satisfaction.
• Process deposits/withdrawals, loans, and account openings with accuracy.
• Continuously expand knowledge of banking products and industry trends.

Skills

High school diploma

Banking experience

Sales initiative

People skills

Communication

Problem solving

Numeracy

Detail orientation

Flexibility to work Saturdays

Education

High school diploma or equivalent

Job description

At Horizon Bank, we're not just about banking; we're about empowering dreams and transforming lives when we Go Beyond! Our passion lies in creating meaningful connections with our clients and providing financial solutions that pave the way to success. We're a dynamic team, dedicated to redefining the banking experience by going beyond and making a real difference in the lives of individuals and businesses alike.

Are you ready to embark on an exciting journey where every interaction is an opportunity to make an impact? As a Universal Banker at Horizon Bank you'll be at the forefront of a culture of exceptional service, where creativity meets expertise and relationships are the heart of everything we do. We're seeking passionate individuals who thrive in a fast-paced environment, possess unparalleled people skills, and are driven by a desire to help others achieve their financial goals.

• Competitive salary with performance-based bonuses – your success is our success!
• Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement plans and paid time off.
• Opportunities for professional growth and development, with access to ongoing training.
• Join a vibrant and inclusive team culture where your ideas are valued, and your voice is heard. You can join one of our Employee Resource Groups where our diversity is celebrated.

Job Overview

Responsible for processing customer transactions, completing customer initiated account maintenance and all other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. Able to probe for information regarding customer’s needs and provide effective solutions. Maintain a well-developed working knowledge of bank products and services, taking responsibility to keep up-to-date on changes.

Universal Bankers generally have one year of banking experience or professional sales experience in a service-oriented environment.

Duties

• Be the face of Horizon Bank delivering unparalleled service and building lasting relationships with our valued clients.
• Serve as a trusted advisor, understanding each customer’s unique financial needs and tailoring solutions to help them achieve their goals.
• Dive into the world of banking transactions, confidently handling everything from deposits and withdrawals to loan applications and account openings.
• Embrace your inner marketer, promoting our suite of products and services with enthusiasm and creativity to drive customer engagement and satisfaction.
• Stay ahead of the curve by continuously expanding your knowledge of banking products, services, and industry trends.
• Collaborate with a team of like-minded professionals to exceed branch goals and deliver exceptional results.

Qualifications & Skills

• High school diploma or equivalent required; additional education or certifications a plus.
• 1+ years of experience in banking, payment processing, or professional sales preferred.
• Strong sales initiative and the ability to develop lasting customer relationships.
• A magnetic personality and a genuine passion for helping others succeed.
• Excellent communication skills, both verbal and written, with the ability to captivate and inspire.
• A knack for problem-solving and the ability to think on your feet in a fast-paced environment.
• Proficiency in basic mathematical computations and computer literacy.
• Ability to follow detailed instructions and procedures with sound judgment.
• Flexibility to work Saturdays because we Go Beyond

Core Competencies

• Product Knowledge
• Prospecting and Referring
• Relationship Building
• Results Focused

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).

Physical Demand:

Percentage of Time:

Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate information with others.

90-100%

Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers.

90-100%

Able to observe actions of others to ensure safety and security of the facility.

90-100%

Constantly operate a computer and other office machinery such as calculator, copy machine, printer and telephone.

90-100%

Able to remain in upright stationary position at counter height of approximately 48” for long periods of time.

50-75%

Able to grasp, move and sort forms and papers.

90- 100%

Regularly move about the branch to access teller line, file cabinets, storage drawers and various office equipment, such as cash counters and printers.

75-100%

Occasionally position self to reach heights between floor and 6’.

<25%

Must be able to lift up to 50 pounds at a time.

<5%

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.