Universal Banker - Central Texas

Horizon-Bank; Temple (TX); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Health coverage

Wellness Program

Employee Assistance Program

Life and AD&D

401k Retirement Plan

Pet insurance discounts

Paid time off

Job summary

Horizon Bank in Central Texas is seeking a Universal Banker to deliver responsive service, open accounts, and support customers across multiple locations.

This in-person role requires strong communication, attention to detail, and the ability to manage concurrent tasks; you will assist customers with digital banking and cross-department collaboration to ensure a smooth banking experience.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of banking, customer service, cash handling, or related experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Demonstrated initiative and commitment to delivering excellent customer experiences.

Responsibilities

• Greet customers and visitors in person and over the phone with a welcoming, professional approach.
• Open consumer and business accounts while ensuring required documentation is collected and regulatory requirements are met.
• Support account servicing requests including debit card requests, check orders, account maintenance, and safe deposit box access.
• Contribute to branch operations and support team initiatives that improve efficiency and customer experience.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Cash handling

Banking experience

Education

Bachelor’s degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker - Central Texas

Regular Full-Time Employee Belton/Temple, Temple, TX, US

5 days ago Requisition ID: 1386

Position Summary

As ambassadors of the Bank’s culture of YES, Universal Bankers create exceptional customer experiences by delivering responsive service, building relationships, and making banking easy for every customer interaction.

This role serves as an integral part of the branch operations team by supporting customer needs, opening accounts, processing transactions, and collaborating across departments to ensure operational excellence. Success in this position requires strong communication skills, attention to detail, teamwork, adaptability, and a commitment to providing outstanding service.

We are currently seeking energetic, service-driven individuals to join our Holland, Salado, and new Downtown Temple branch teams. These are an in-person role where every day offers the opportunity to connect with customers, grow professionally, and make a meaningful impact. This position is a floating Universal Banker role and will work at various locations within Central Texas based on business needs.

WHAT WILL I DO?

Customer Experience & Relationship Building

• Greet customers and visitors in person and over the phone with a welcoming, professional approach.
• Deliver an exceptional customer experience by identifying needs and providing solutions that support customer goals.
• Build lasting customer relationships through trust, responsiveness, and proactive service.
• Assist customers with account inquiries and educate them on available products and services.

Account Opening & Service Support

• Open consumer and business accounts while ensuring required documentation is collected and regulatory requirements are met.
• Support account servicing requests including debit card requests, check orders, account maintenance, and safe deposit box access.
• Assist customers with digital banking and other self-service tools.

Transaction & Branch Operations

• Support teller operations as needed, including processing deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
• Manage incoming calls and direct requests to appropriate departments or team members.
• Contribute to branch operations and support team initiatives that improve efficiency and customer experience.

Compliance & Risk Management

• Maintain compliance with Bank policies, procedures, and regulatory requirements.
• Ensure accuracy of customer documentation and transaction processing.
• Demonstrate awareness of fraud prevention practices and elevate concerns appropriately.

Other duties as assigned and/or taken on.

AM I THE RIGHT FIT?

We are searching for professionals who demonstrate a strong service mindset, accountability, and commitment to teamwork.

Required:

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of banking, customer service, cash handling, or related experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Demonstrated initiative and commitment to delivering excellent customer experiences.

Preferred:

• Experience opening consumer and business accounts.
• Experience working in a branch environment.
• Familiarity with digital banking platforms.

Success in this role requires:

• Relationship Building
• Customer Focus
• Accountability & Ownership
• Communication
• Attention to Detail
• Problem Solving

We’re not just your ordinary bank - we have something special here at Horizon. Our charter dates back to 1905, giving us over a century of experience serving Central Texas. We pride ourselves on creating lifelong customer relationships and business partnerships and have a reputation for an unwavering commitment to our teams, our communities, and our customers.

Thanks to our diverse, energetic team, Horizon continues to grow and succeed:

• #1 locally owned bank according to Austin Business Journal 2020 Power Rankings.
• Top 40 community banks nationwide by S&P Global Market Intelligence.
• 2024 top 10 community bank according to American Bankers Association.
• 2020 & 2021 Thriving Together recipient for outstanding company Wellness Program. Learn more about our benefit package below!

We’re proud of where our teams have gotten us and can’t wait to see where you will take us next!

WHAT DOES IT MEAN TO BE ON THE HORIZON TEAM?

Our commitment to our employees goes beyond base pay—it includes the tangible things like salary, benefits, and special employee programs such as training & development, wellness, and flexible sick time. Equally important are the intangible factors like challenging work, a community focused mindset, and the opportunity to grow professionally. We do not hire resources; we invest in people.

Benefits available to you include:

• Health coverage options including Medical, Dental, and Vision
• Wellness Program that incentivizes you with premium cost savings
• Employee Assistance Program to help you with life’s challenges
• Basic Group term Life and AD&D to protect you and your family
• The opportunity to become a shareholder of the Bank through our 401k Retirement Plan
• Discounts on Pet Insurance
• Time off policies meant to support your work-life balance

Good luck and we look forward to hearing from you!

At Horizon Bank, we recognize that diverse perspectives and experiences drive innovation and success. We operate within a merit-based framework that fosters inclusivity and belonging, ensuring all individuals have the opportunity to contribute, develop, and thrive. We seek talented, qualified individuals for all career opportunities, without regard to any status protected under federal, state, or local law. Horizon is proud to be an Equal Employment Opportunity Employer.