UNIV-Program Assistant - Cornea Subspecialty - Department of Ophthalmology

Medical University of South Carolina; Charleston, Northern (SC, KY); Hybrid; USD 25,000 - 40,000; Full time

Job summary

The Medical University of South Carolina Ophthalmology Storm Eye Institute seeks a Patient Navigator to coordinate complex eye care and improve patient adherence and outcomes. The PN will work with cornea and ocular-oncology specialists, facilitate referrals, educate patients and families, and support communication across teams.

This on-site, full-time role requires flexibility for evenings/weekends and emphasizes compassionate care, education, and seamless coordination of services to optimize

Qualifications

• High school diploma or GED required; bachelor's degree may substitute for experience.
• Two years relevant program experience required.
• Education credentials may be substituted by experience per policy.

Responsibilities

• Clinical Evaluation 35%: assist in care plans, educate patients, support prescribers and live scribing in clinic, educate on disease and caregiver support, obtain and process referrals.
• Care Coordination and Monitoring 35%: review Epic appointments, ensure testing/referrals are complete, coordinate with external/internal partners for procedures, review tests/results with providers, improve clinic efficiency.
• Communication and Collaboration 30%: serve as primary contact for ophthalmology patients in navigation program, liaise with referring physicians, provide emotional support, connect patients with community services.

Skills

Communication

Education

Care coordination

Patient advocacy

Team collaboration

Education

High school diploma

Bachelor's degree acceptable substitute

Job description

Job Description Summary

The Ophthalmology Department is seeking a dedicated and compassionate person to join our multidisciplinary team and become an integral member of the Storm Eye Institute family. This Patient Navigator (PN) position will work directly with the cornea and ocular- oncology subspecialists and maintain a high level of knowledge. The PN will address the need for comprehensive care coordination for highly complex eye patients. The PN will facilitate communication, provide education, and coordinate services to improve patient adherence and health-outcomes. This role aims to increase compliance with medications, treatment regimens, follow up appointments and surgeries while enhancing the patient experience.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type

Classified

Cost Center

CC000988 COM Ophthalmology CC

Pay Rate Type

Hourly

Pay Grade

University-GEN06

Pay Range

37,944.00 - 49,266.00 - 60,690.000

Scheduled Weekly Hours

40

Job Description

This position will receive a competitive salary commensurate with experience. This is a full time, on-site position for which candidates must have the ability to maintain flexible hours occasionally including evenings and weekends to accommodate working professional clients.

Job Duties:

• Clinical Evaluation 35%:
  • Help develop individualized care plans based on assessed needs, including medical management.
  • Teach patients about medications.
  • Support the physician by pre-scribing and live scribing in clinic.
  • Implement communication strategies for persons eye disease/blindness and their caregivers.
  • Facilitate referrals by obtaining clinical information and ensure the information is properly processed.
• Care Coordination and Monitoring 35%:
  • Review upcoming appointments in Epic to ensure necessary services are arranged before the appointment.
  • Ensure all testing and referrals are complete and necessary items addressed with the provider.
  • Work closely with external partners, such as Glaukos, to help navigate patients through the Crosslinking, Artificial Iris and Oxervate process.
  • Work closely with internal partners, such as the oncology department, to make sure patients have all testing done prior to surgery and that surgery is scheduled efficiently.
  • Review all patient test results, such as imaging and lab work, with providers and execute the care plans discussed.
  • Coordinate with referring physicians' offices to meet the needs of both patients and physicians.
  • Provide comprehensive education on symptoms, disease progression, treatment options, coping strategies, and caregiver support to patients and families, resulting in increased understanding and improved outcomes.
  • Help create clinic efficiencies such as improved clinic flow.
• Communication and Collaboration 30%:
  • Serve as primary clinical contact for Ophthalmology patients enrolled in patient the navigation program and their caregivers regarding scheduling of testing and appointments.
  • Serve as the liaison between the Storm Eye clinical team and referring physicians.
  • Provide emotional support and counseling tailored to the patient's clinical situation.
  • Communicate with external stakeholders to ensure patients have access to individualized community support services.

Additional Job Description

Minimum Requirements: A high school diploma and two years relevant program experience. A bachelor's degree may be substituted for the required program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Frequent) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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