Unit Supervisor

Heartshare; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

403(B) retirement plans

Paid time off

EAP

Flexible spending account

Professional development

Discounts

Job summary

HeartShare invites applications for a Unit Supervisor in our Brooklyn location to build and lead a team delivering quality care for children in the Enhanced Family Foster Care program. You will supervise staff, ensure accurate documentation, participate in hiring, and respond to emergencies with a strong commitment to safety and confidentiality.

The role reports to the Director of Foster Care and requires a Master’s degree, supervisory experience in child welfare, and excellent verbal and

Qualifications

• Master's degree required.
• Experience in child welfare/case management preferred.
• 2–5 years of supervisory/managerial experience in a relevant field.
• Familiarity with ACS/OCFS/DYCD or similar agencies preferred.
• Ability to teach, train, and coach team members.
• Flexible hours, including some evenings.

Responsibilities

• Provide coaching and support to staff to reinforce quality case practice.
• Complete and submit staff evaluations; address staff issues; participate in hiring and disciplinary actions.
• Provide formal and informal supervision to team members; hold weekly/monthly meetings.
• Ensure accurate record-keeping and timely submission of forms and documents.
• Respond to case emergencies and participate in after-hours on-call rotation.
• Maintain excellent customer service and collaborate across programs.

Skills

Staff supervision

Coaching

Communication skills

Team leadership

Customer service

Documentation

Confidentiality

Education

Master's degree

Tools

Connection

Job description

HeartShare St. Vincent’s Services (HSVS) Enhanced Family Foster Care (EFFC) program seeks a Unit Supervisor for its Brooklyn location office to build and lead a strong team that provides and coordinates excellent quality care, and healing to children, and ensures that every one of the children on the caseload is living a nurturing, safe, and permanent family as quickly as possible. The Unit Supervisor will be under the direction of the Director of Foster Care.

Essential Functions And Primary Responsibilities Of Position

• Provides coaching and support to staff to reinforce quality case practice.
• Responsible for completing and submitting staff evaluations; resolve and address staff issues; participate in hiring, disciplinary actions.
• Provides formal and informal supportive, programmatic and clinical supervision to each team member; holds formal individual supervision weekly and team meetings on a monthly basis.
• Holds staff accountable for strong performance.
• Ensures appropriate record-keeping including supervisory records.
• Responds to case emergencies (after hours when necessary).
• Must have excellent customer service skills.
• Must be able to collaborate across programs.
• Ensure the safety and well-being of children.
• When necessary, conduct home visits, school visits, and attend court hearings.
• Attend internal and external training and apply newly gained knowledge in providing service.
• Participate in on-call rotation for after-hours emergencies to ensure 24/7 emergency coverage for families.
• Must uphold the agency Mission and Values at all times.
• Review all Progress Notes, Court Reports, correspondence and other documentation, ensuring quality and timely submission.
• Responsible for ensuring the timely and accurate submission of all forms and documents required by ACS and NYF. Ensures adherence to all city and state mandates, including documentation of necessary contacts by Case Planner.
• Facilitates family team conferences as a back-up.
• Performs all other duties as assigned within scope of practice.

Qualifications

• Master's degree required.
• Experience in child welfare/case management strongly preferred.
• Must have a minimum of two to five years of supervisory and/or managerial experience in a relevant field.
• Familiarity with Administration for Children Services (ACS), Office of Children Family Services (OCFS), Department of Youth & Community Development (DYCD), and other relevant municipal and state agencies preferred.
• Must maintain a broad knowledge of basic principles, concepts, and methodology of social work as acquired through professional experience.
• Ability to teach, train, and coach team members.
• Ability to work flexible hours - some evenings to support staff needs.
• Excellent verbal and written communication skills.
• Ability to work under stress or in a fast-paced environment.
• Ability to work independently and exercise a high level of confidentiality
• Computer and typing skills sufficient to perform essential job functions; knowledge of Microsoft Word and Connection highly preferred.
• Driver’s license is preferred (Note: selected candidates will be required to complete a safety training course prior to use of an agency vehicle. As candidates will not use personal vehicles for organization-related driving.

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You canexpect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About HeartShare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

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