Processing Technician (Hybrid)

CT; Hartford (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

The State of Connecticut, Department of Social Services (DSS) seeks a Processing Technician for its Hartford office at 55 Farmington Ave. This full-time, first-shift role runs Mon-Fri, 8:00 am–4:30 pm and involves complex clerical processing with statewide impact.

You will maintain filing systems, prepare status reports, verify materials for accuracy, and respond to inquiries while handling confidential information in a high-volume environment. Experience with Microsoft Office is preferred.

Qualifications

• Three years of clerical work experience.
• Substitution: 15 semester hours = 6 months experience, up to 2 years.
• College coursework may substitute for General Experience.
• Experience with State statutes and regulations desirable.

Responsibilities

• Performs the most complex duties related to clerical processing.
• Examines incoming materials for accuracy and completeness.
• Maintains filing systems and records; prepares status reports.
• Initiates correspondence and coordinates workflow.
• Responds to inquiries and verifies information with stakeholders.
• May supervise lower-level clerical staff.

Skills

Office systems

Interpersonal skills

Written communication

Record keeping

Regulations knowledge

Workflow organization

Office software

Education

College coursework

Tools

Microsoft Office

Excel

Outlook

Adobe Acrobat

Job description

Introduction

The State of Connecticut, Department of Social Services (DSS) is recruiting a Processing Technician to work in our Hartford office located at 55 Farmington Avenue, Hartford CT 06105.

Position Highlights:

• Full-time, 40 hours per week
• First (1st) shift
• Monday - Friday
• 8:00 am - 4:30 pm

About Us:

DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

What’s In It For You:

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service.

Selection Plan

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

Please note that DSS takes part in the E-Verify system, which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

Purpose of Job Class (Nature of Work)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Examples of Duties

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

Knowledge, Skill and Ability

• Knowledge of office systems and procedures;
• Interpersonal skills;
• Oral and written communication skills;
• Compose effective correspondence and forms;
• Read, comprehend and apply laws, regulations, and procedural guidelines;
• Organize and coordinate workflow;
• Articulate ideas and information effectively;
• Perform research assignments;
• Devise and maintain record keeping and filing systems;
• Examine documents for accuracy and completeness;
• Operate office equipment including computers, tablets, and other electronic equipment;
• Operate office suite software.

Minimum Qualifications - General Experience

• Three (3) years of clerical work experience.

Minimum Qualifications - Special Experience

• One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

Minimum Qualifications - Substitutions Allowed

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred Qualifications

• Experience with Microsoft Office, Excel, Outlook and Adobe Acrobat software
• Experience navigating and analyzing data from State Database systems
• Experience working independently using initiative and problem-solving skills
• Experience handling confidential and time-sensitive information
• Experience interpreting State statutes and regulations
• Experience with strong communication skills
• Experience with time management skills
• Experience working with a high volume of work and working with a large client population
• Experience with the Administrative Hearings process

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.