Overview
As a member of the Resource Team, it is expected that the Health Unit Coordinator (HUC) will strive to achieve the highest standards of excellence everyday, demonstrating
- Exemplary Covenant Values
- Outstanding Clinical Skills
- Amazing Flexibility
The role of the Health Unit Coordinator includes a variety of receptionist, secretarial, and unit operational duties for an assigned patient care unit. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments. The Health Unit Coordinator demonstrates excellent customer service. He/She upholds the standards contained in the Vision, Mission and Values of Covenant, and commits to Extraordinary Care for Every Generation
Responsibilities
- Remains flexible in cooperation with 24-hour staffing patterns and scheduling needs for provision of care in all inpatient units
- Models Covenants Mission, Vision and Values of keeping our commitment to Extraordinary Care for Every Generation
- Establishes and maintains effective working relationships with all health care team members, patients, and families
- Has contact with patients, families, and multidisciplinary staff and is able to facilitate admissions, discharges, and daily care by the team according to guidelines as defined by Covenant HealthCare
- Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organizations expectations
EMR Clinical Support
- With key responsibilities for smooth, accurate, and timely patient flow, the HUC will accept calls and record patient information from patient placement regarding admissions and transfers
- Discharges are to be entered immediately into the EPIC system
- Supports patient care delivery by monitoring HUC worksheets
- Performs electronic chart checks every 1-2 hours
- Reviews orders for timely renewal
- Maintain daily ADT census flow
- Initiates, assembles, and maintains the patient chart, admission folders for patients, and thank you cards
- Monitors location of chart at all times
- Prepares charts at the point of patient discharge or expiration for pickup by Health Information Management
- Notifies RN when Physician is rounding
- Updates assignment sheets and validates staffing with schedules, assignment sheets and shift administrator or staffing coordinator
- Assists in calling in and/or calling off staff as requested
- Answers patient call lights in a timely fashion and informs appropriate caregiver of the need
- ECC: Maintains on-call physician log, Facility Charge Calculator, review trauma and code 180 notes for completion
Unit Appearance & Stocking
- Assists with overall unit appearance including cleaning desk area, microwaves and refrigerators
- Monitors and assists with: maintenance of dirty utility room; checking; assists stocking isolation carts
- Maintains appropriate levels of office supplies and patient education materials, orders & stocks as needed
Tracks & Monitors
- Daily regulatory checks including refrigerator temperature checks, daily weights, restraint required documentation
- Monitor &/or enter charges for: sitters, blood administration, isolation, and others as assigned
- Promotes a constructive and positive atmosphere within the work area by demonstrating the ability to cooperate with and assist fellow health team members as well as patients and their families
- Daily references Health Unit Coordinator Role Responsibility Checklist to ensure duties are completed each shift
- Other duties as assigned
Qualifications
- EDUCATION/EXPERIENCE
- High School diploma required.
- Completion of Medical Terminology course preferred.
- Graduate of a Medical Office Professional course or completion of Medical Assistant Program preferred.
- Health Unit Coordinator Course Or Commensurate Experience Preferred.
- Attending unit conferences, required competencies, in-service programs, annual mandatory education, competencies and continuing education activities to meet the organization's expectations.
Knowledge/Skills/Abilities
- One year of experience in a healthcare setting preferred.
- Basic computer skills.
- Knowledge of standard office equipment.
- Excellent oral and written communication skills.
- Demonstrated organizational skills.
- Ability to type 25 words per minute.
- Sound judgment in handling confidential or sensitive issues and material.
- Excellent time management, to achieve maximum productivity.
- Attentive to detail.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- Constant standing and walking Frequent pushing, pulling, twisting, reaching, handling, feeling
- Frequent talking, hearing, near vision, midrange vision, far vision
- Frequent depth perception, visual accommodation, color vision and field of vision
- Occasional lifting up to 25 lbs.
- Occasional sitting, lifting, carrying, climbing, balancing, stooping
- Occasional kneeling, crouching and squatting
Why Work at Covenant HealthCare
At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.
Our Benefits Include
- Comprehensive medical, dental, and vision coverage
- Retirement plans with employer match
- Paid time off to support work-life balance
- Employee wellness programs and mental health support
- Tuition reimbursement, university discounts, and professional development opportunities