Unit Secretary, PRN Rotating

University of Maryland Medical System; Easton (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a Unit Secretary to support the administrative operations of a health care unit, department or clinic. Responsibilities include managing calls, organizing medical records, and ensuring confidentiality to support high-quality patient care.

The role requires a high school diploma or equivalent, familiarity with medical terminology, and previous unit secretary experience in a health care setting is preferred.

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology preferred.
• Previous experience as a unit secretary or similar administrative role in health care setting preferred.

Responsibilities

• Provide administrative assistance to the health care unit by managing phone calls and inquiries from patients, families and staff.
• Maintain and organize medical records and other documents as required.
• Maintain confidentiality of all patient data in verbal, written, and electronic formats.
• Access, enter and manage clinical information using various systems and applications.
• Prepare patient charts for transfer to other units or facilities according to policies and procedures.
• Greet patients and families with a professional appearance and demeanor.
• Provide support and answers to questions to contribute to a quality patient experience.
• Order office and nutritional supplies as directed by manager.
• Keep work station orderly and clean.
• Respond to call lights promptly and assist with requests.

Skills

Computer proficiency

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Electronic health record systems

Job description

Job Requirements

Supports and maintains the administrative operation of a health care unit, department or clinic. Provides administrative, organizational and communication tasks that contribute to the delivery of high-quality patient care and effective coordination within the health care team.

Principal Responsibilities and Tasks

• 1. Provides administrative assistance to the health care unit by managing phone calls and handling inquiries from patients, families and staff.
• 2. Maintains and organizes medical records and other documents as required.
• 3. Maintains confidentiality of all patient data including verbal, written, and electronic formats.
• 4. Utilizes various systems to access, enter and manage clinical information, including orders and requisitions, summary reports and other information as appropriate. Utilizes electronic devices, computer programs and applications as required and applicable to the role.
• 5. Organizes the department's workflow by preparation of patient charts for transfer to other units or facilities according to policies and procedures.
• 6. Greets patients and families. Demonstrates a professional and customer-oriented appearance and demeanor at all times. Demonstrates appropriate verbal and telephone skills.
• 7. Provides support and answers questions as appropriate, contributing to a quality patient experience.
• 8. Orders office and nutritional supplies, equipment, etc. as directed by manager.
• 9. Maintains the order, cleanliness and appearance of the work station.
• 10. Responds and answers call lights in a timely manner and retrieves items including water, blankets, etc. as requested by patients and staff.

Education and Experience

• 1. High school diploma or equivalent required.
• 2. Knowledge of medical terminology is preferred.
• 3. Previous experience as a unit secretary or a similar administrative role within a health care setting is preferred.

Knowledge, Skills and Abilities

• 1. Proficiency in computer applications and electronic health record systems.
• 2. Excellent organizational skills and attention to detail.
• 3. Strong verbal and written communication abilities.
• 4. Ability to work effectively in a fast paced and sometime high-stress health care environment.

Additional information

CompensationPay Range: $18.57 - $25.99Base rate, plus any evening or night differentials will apply.