Unit Secretary - OrthoNeuro Oncology - Full Time - Days

Nebraska Methodist Health System; Council Bluffs (IA); On-site; USD 30,000 - 38,000; Full time

Job summary

Nebraska Methodist Health System is seeking a receptionist/clerical support at Methodist Jennie Edmundson Hospital in Council Bluffs, IA. The role supports the Unit Director and staff by managing front-desk tasks, patient check-ins, and coordinating communications.

Responsibilities include greeting patients, handling multi-line phones, data entry, and maintaining orderly work areas. A high school diploma and 6–12 months of office experience are required, with proficiency in Microsoft Office and

Qualifications

• High school diploma or GED required.
• 6–12 months office experience.
• Provide quality customer service; strong communication.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Promotes positive relations with patients, visitors, families, physicians, customers and co-workers.
• Greets, identifies and assists patients and staff; acts as receptionist for the department.
• Responds quickly to patients and others' needs; relays information to nurses or physicians as needed.
• Maintains neat, orderly work area and equipment; supports inventory and supply tasks.
• Maintains patient lists and status in Bedboard; handles admissions and transfers as directed.
• Completes clerical tasks including filing, labeling, scanning, and faxing; supports department communications.

Skills

Customer service

Phone system

Keyboarding

Microsoft Office

Multi-tasking

Adaptability to interruptions

Education

High school diploma or GED

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Jennie Edmundson Hospital

Address: 933 E. Pierce St. - Council Bluffs, IA

Work Schedule: 730am-4pm

To effectively provide support to the Unit Director and Staff.

Responsibilities

Essential Job Functions

• Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
• Greets smiles, and makes eye contact.
• Introduces self by name.
• Volunteers to help co-workers and other employees.
• Addresses patients and others by surname.
• Responds quickly to patients and/or other peoples' needs.
• Demonstrates good communication style and interpersonal communication skills with patients/families.
• Acts as receptionist for the department. Handles incoming and outgoing information in person and by telephone.
• Always demonstrates proper office communication etiquette.
• Takes reports from other departments without error.
• Reports vital information to the appropriate nurse immediately.
• Obtains information for physicians and telephones stat physician orders immediately upon awareness of the order.
• Assists with maintenance and orderliness in the patient care areas.
• Keeps the work environment at the nurses' station neat and orderly.
• File drawers are labeled, orderly, and stocked.
• Completes other cleaning tasks as assigned, empties trash confidential bins.
• Maintains cleanliness for computers and countertops.
• Checks and fills printers with paper.
• Assists with patient admissions.
• Assures room is ready and delivers the patient folder and patient labels to the assigned room.
• Escorts or assists with transport of patient to the correct room, verifies that the patient identification bracelet is correct and/or applies the bracelet.
• Notifies assigned nurse of patient's arrival.
• Obtains patient signatures on selected patient care forms.
• Obtains patient's signature on the “Consent to Treat” and the “Medicare Message” forms.
• Assists with meeting patient care needs.
• Completes inventory of supplies and materials.
• Checks supply inventory and orders supplies according to par levels.
• Monitors supplies for outdates and disposes of outdated material correctly.
• Clerical Support
• Label and scan documents into the electronic health record.
• Assures that requests for facsimile copies are completed.
• Provides phone communication with selected department or agencies.
• Assist with communication to physician offices for consults.
• Calls correct physician or physician office to convey the order for a patient consult, provides appointment verification, and does data retrieval.
• Documents completion of these tasks.
• Maintains patient lists and correct status in Bedboard.
• Enters pending discharges and transfers in the Bedboard system.
• Completes dismissed patient entry in a timely manner when patient has left the unit.
• Places selected rooms on hold as directed by Charge RN or Unit Director.

Schedule

730am-4pm

Job Requirements

Education

• High school diploma, General Educational Development (GED) or equivalent required

Experience

• 6-12 months office experience.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Provide quality customer service
• Multi-line phone systemData entry
• Keyboarding
• Microsoft Office products
• Ability to multi-task
• Work with interruptions

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Crouching
  • Distinguish colorsLifting
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Carrying
  • Grasping
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
• Constantly Performed (67%-100%):
  • Hearing
  • Seeing/visual
  • Speaking/talking

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Note: Safety Officer can assist with identification of job hazards.

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affir…