Unit Secretary - OrthoNeuro Oncology - Full Time - Days

CO310 Jennie Edmundson Memorial Hospital; Council Bluffs (IA); On-site; USD 27,000 - 36,000; Full time

Job summary

Nebraska Methodist Health System operates hospitals and clinics, including Methodist Jennie Edmundson Hospital in Council Bluffs. This role provides essential front-desk and administrative support within the unit, ensuring smooth patient flow and accurate data handling.

The position focuses on greeting patients, managing phone and clerical tasks, and assisting with admissions and room readiness, while upholding high standards of customer service and teamwork.

Qualifications

• High school diploma or GED required.
• 6–12 months office experience.
• Provide quality customer service; proficient in MS Office.

Responsibilities

• Acts as receptionist for the department and handles information
• Greets patients and families with courtesy and professional communication
• Maintains patient care areas and station organization
• Assists with admissions, room readiness, and patient transport
• Manages clerical tasks and electronic health record data entry

Skills

Customer service

Phone system

Data entry

Keyboarding

Microsoft Office

Multi-tasking

Interruption management

Education

High school diploma or GED

Job description

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Jennie Edmundson Hospital Address: 933 E. Pierce St. - Council Bluffs, IA

Work Schedule: 730am-4pm

To effectively provide support to the Unit Director and Staff.

Essential Job Functions

• Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers. Greets smiles, and makes eye contact. Introduces self by name. Volunteers to help co-workers and other employees. Addresses patients and others by surname. Responds quickly to patients and/or other peoples' needs. Demonstrates good communication style and interpersonal communication skills with patients/families.
• Acts as receptionist for the department. Handles incoming and outgoing information in person and by telephone. Always demonstrates proper office communication etiquette. Takes reports from other departments without error. Reports vital information to the appropriate nurse immediately. Obtains information for physicians and telephones stat physician orders immediately upon awareness of the order.
• Assists with maintenance and orderliness in the patient care areas. Keeps the work environment at the nurses' station neat and orderly. File drawers are labeled, orderly, and stocked. Completes other cleaning tasks as assigned, empties trash confidential bins. Maintains cleanliness for computers and countertops. Checks and fills printers with paper.
• Assists with patient admissions. Assures room is ready and delivers the patient folder and patient labels to the assigned room. Escorts or assists with transport of patient to the correct room, verifies that the patient identification bracelet is correct and/or applies the bracelet. Notifies assigned nurse of patient's arrival. Obtains patient signatures on selected patient care forms. Obtains patient's signature on the “Consent to Treat” and the “Medicare Message” forms. Assists with meeting patient care needs.
• Completes inventory of supplies and materials. Checks supply inventory and orders supplies according to par levels. Monitors supplies for outdates and disposes of outdated material correctly.
• Clerical Support Label and scan documents into the electronic health record. Assures that requests for facsimile copies are completed. Provides phone communication with selected department or agencies.
• Assist with communication to physician offices for consults. Calls correct physician or physician office to convey the order for a patient consult, provides appointment verification, and does data retrieval. Documents completion of these tasks.
• Maintains patient lists and correct status in Bedboard. Enters pending discharges and transfers in the Bedboard system. Completes dismissed patient entry in a timely manner when patient has left the unit. Places selected rooms on hold as directed by Charge RN or Unit Director.

Job Requirements

Education

High school diploma, General Educational Development (GED) or equivalent required

Experience

6-12 months office experience.

License/Certifications

N/A

Skills/Knowledge/Abilities

Provide quality customer service Multi-line phone system Data entry Keyboarding Microsoft Office products Ability to multi-task Work with interruptions

Physical Requirements

Weight Demands Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity Not necessary for the position (0%): Climbing Crawling Kneeling Occasionally Performed (1%-33%): Balancing Crouching Distinguish colors Lifting Pulling/Pushing Standing Stooping/bending Twisting Walking Frequently Performed (34%-66%): Carrying Grasping Keyboarding/typing Reaching Repetitive Motions Sitting Constantly Performed (67%-100%): Hearing Seeing/visual Speaking/talking

Job Hazards

• Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex)
• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact)
• Blood or Body Fluid (BBF)
• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
• Equipment/Machinery/Tools Explosives (pressurized gas)
• Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Mechanical moving parts/vibrations

Note: Safety Officer can assist with identification of job hazards.

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affiramtive Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.

At Methodist Health System, we focus on providing exceptional care to the communities we serve and the people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. If you join our organization, you will have the opportunity to excel in your field, use the latest technologies, learn from the best and work as a team. You’ll have the opportunity to make a difference through The Meaning of Care.