Unit Secretary- NICU

100 LCMC Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

LCMC Health is seeking a Unit Secretary to support nursing operations at our facility in New Orleans. The role involves clerical duties, chart maintenance, and interdepartmental communication under the Lead Nurse’s guidance.

You will transcribe orders, manage receptionist tasks, and ensure HIPAA-compliant documentation while collaborating with a multidisciplinary team to sustain efficient patient care.

Qualifications

• High School Diploma or GED required.
• Healthcare reception/secretary/unit clerk experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Transcribes orders and maintains charts.
• Performs receptionist and clerical duties.
• Answers calls, directs questions and assists patients.
• Maintains patient documentation and HIPAA compliance.

Skills

Communication skills

Telephone skills

Basic computer skills

Time management

EPIC experience

Microsoft Office

Education

High School Diploma/GED

Healthcare reception/secretary/unit clerk experience

Tools

EPIC EHR

Job description

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day—as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

Job Description

The Unit Secretary performs all clerical functions and facilitates effective communication with inter/intradepartmental personnel to maintain an efficient, cost effective and organized nursing station. Demonstrates the knowledge and skills necessary to provide support services to patients with acute care needs. Performs clerical, receptionist duties and assists in daily operations of the unit under the guidance of the Lead Nurse.

Job Description This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

• Facilitates and maintains a safe environment for patients and others: Performs the priority technical procedures required by the area/department/assignment safely, effectively, efficiently and legally.
• Transcribes orders, initiates, assembles and maintains charts.
• Performs receptionist and clerical duties.
• Answers call lights, responds professionally to questions, and finds appropriate assistance for patients as needed.
• Collaborates with interdisciplinary team members to identify actions to ensure orderly operation of the unit and improve patient care.
• Demonstrates care and concern for customers by striving to meet their expectations.
• Follows HIPAA guidelines.
• Seeks supervision or assistance when unable to perform effectively or independently.
• Uses interpersonal communication strategies with individuals that are intended to achieve desirable, acceptable outcomes/responses and perceptions of satisfaction by those involved.
• Enter supply rooms on nursing units as needed to perform necessary job functions.
• Refrains from manipulating or removing any intravenous fluids that are stored in the area.
• Contributes to continuity of patient care: Complies with established hospital, departmental and personnel policies.
• Maintains documentation consistent with established guidelines.

EDUCATION/EXPERIENCE QUALIFICATIONS

• Required: High School Diploma/GED or equivalent
• Preferred: Experience as a Receptionist, Secretary or Unit Clerk in a healthcare setting.

LICENSES AND CERTIFICATIONS

• Non-Violent Crisis Prevention (CPI, NCI-CPI) – Crisis Prevention Institute (NOEH employees must receive within 90 days)

KNOWLEDGE, SKILLS, AND ABILITIES

• Appropriate communication and interpersonal skills.
• Courteous telephone skills, basic computer skills, satisfactory written and verbal communication.
• Time management and organizational skills.
• EPIC experience, Microsoft applications (Word, Outlook and Excel).

REPORTING RELATIONSHIPS

Does this position formally supervise employees? No

PHYSICAL DEMANDS

Medium: Medium physical requirements- Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

• Sitting – Frequent (36-66% of day)
• Standing – Frequent (36-66% of day)
• Walking – Frequent (36-66% of day)
• Lifting Floor to waist level: 0-10lbs – Occasional (0-35% of day)
• Lifting Floor to waist level: 10-20lbs – Occasional (0-35% of day)
• Lifting Floor to waist level: 20-50lbs – Occasional (0-35% of day)
• Lifting Floor to waist level: 50-100lbs – Occasional (0-35% of day)
• Lifting Floor to waist level: 100+lbs – Occasional (0-35% of day)
• Lifting Waist level and above: 0-10lbs – Occasional (0-35% of day)
• Lifting Waist level and above: 10-20lbs – Occasional (0-35% of day)
• Lifting Waist level and above: 20-50lbs – Occasional (0-35% of day)
• Lifting Waist level and above: 50-100lbs – Occasional (0-35% of day)
• Lifting Waist level and above: 100+lbs – Occasional (0-35% of day)
• Carrying objects – Occasional (0-35% of day)
• Push/pull – Occasional (0-35% of day)
• Twisting – Occasional (0-35% of day)
• Bending – Occasional (0-35% of day)
• Reaching forward – Occasional (0-35% of day)
• Reaching overhead – Occasional (0-35% of day)
• Squat/kneel/crawl – Occasional (0-35% of day)
• Wrist position deviation – Occasional (0-35% of day)
• Pinching/fine motor activities – Occasional (0-35% of day)
• Keyboard use/repetitive motion – Frequent (36-66% of day)
• Talk or hear – Occasional (0-35% of day)

SENSORY REQUIREMENTS

• Near Vision – Very Accurate 20/20
• Far Vision – Very Accurate 20/20
• Color Discrimination – Yes
• Depth Perception – Accurate
• Hearing – Accurate

OCCUPATIONAL EXPOSURE RISK POTENTIAL

• Bloodborne pathogens – Not Anticipated
• Chemical – Reasonably Anticipated
• Airborne communicable diseases – Reasonably Anticipated
• Extreme temperatures – Not Anticipated
• Radiation – Not Anticipated
• Uneven surfaces or elevations – Not Anticipated
• Extreme noise levels – Not Anticipated
• Dust/particular matter – Not Anticipated
• Other (List) – Not Anticipated

POPULATION SERVED

• Neonate/Infant up to 1 year: Yes
• Youth (1yr to 15 yrs): Yes
• Adult (16 and up): Yes

WORK SHIFT

Evenings (United States of America)

Our Community

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.

Culture & Values

Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Children’s Hospital

Children’s Hospital, at the heart of LCMC Health’s incredible community of care, has been the go‑to hospital for expert children’s health, wellness, and one‑of‑a‑kind care in Louisiana and the Gulf Coast. Learn more about Children’s Hospital’s 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one‑size‑fits‑all, think one‑of‑a‑kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

Equal Opportunity Statement

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Job Summary

The above job summary is intended to describe the general nature and level of work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

About LCMC Health One‑of‑a‑kind care comes from one‑of‑a‑kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra‑extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.