Unit Secretary - Med Surg - St Francis Medical Center

Bon Secours Health System; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Virginia is seeking a Unit Secretary to support the nursing unit. This role involves managing patient charts, answering calls, and providing routine information. Ideal candidates will have strong communication and customer service skills, along with prior healthcare clerical experience. Join a compassionate team dedicated to patient care and enjoy comprehensive benefits.

Benefits

Comprehensive medical, dental, and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance with AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Prior healthcare clerical work preferred.
• Ability to use Microsoft Word and Excel.
• Strong verbal communication and customer service skills.

Responsibilities

• Provide clerical support to the nursing unit.
• Assemble and maintain patient charts.
• Manage nurse call system and answer telephones.

Skills

Communication

Customer Service

Problem Solving

Multi-tasking

Technology Management

Education

High School/GED

Tools

Microsoft Word

Microsoft Excel

EPIC Electronic Health Record

Job description

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Weekend Position

Summary of Primary Function/General Purpose of Position
Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Essential Job Functions
• Assemble and maintain patient charts
• Answer telephones
• Manages nurse call system
• Provide routine approved information
• Relay calls and messages as needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification
None

Education
High School/GED (required)

Work Experience
Prior healthcare clerical work (preferred)

Training
EPIC Electronic Health Record (EHR) (preferred)

Language
Spanish (preferred)

Skills
• Ability to use Microsoft word and excel
• Ability to multi-task
• Strong verbal communication
• Strong customer service skills
• Ability to remain calm in high-stress situations
• Strong listening skills
• Ability to prioritize effectively
• Ability to be proactive in a rapidly changing environment
• Strong problem solving and critical thinking skills
• Effectively manages technology and interprets information
• Ability to troubleshoot technology
• Telephone skills

Working Conditions
Periods of high stress and fluctuating workloads may occur
May be exposed to physical altercations and verbal abuse
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
May be exposed to high noise levels and bright lights
May be exposed to limited hazardous substances or body fluids*
May be exposed to human blood and other potentially infectious materials*
May have periods of constant interruptions
General office environment
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements
Lifting/Carrying (0-50 lbs.) 34-66%
Lifting/Carrying (50-100+ lbs.) 1-33%
Push/Pull (0-50 lbs.) 1-33%
Push/Pull (50-100+ lbs.) 1-33%
Stoop/Kneel 34-66%
Crawling 0%
Climbing 0%
Balance 1-33%
Bending 34-66%
Sitting 67-100%
Walking 34-66%
Standing 34-66%

Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
Hear alarms/telephone/audio recorder
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to high pitched noises
Gaseous risk exposure

Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]