Unit Secretary - Med/Surg Overflow PT Days

Torrance Memorial Medical Center; Torrance (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

Torrance Memorial Medical Center is seeking an Unit Secretary to support the health care team with clerical and receptionist duties at the front desk. You will assist clinical staff with nonclinical tasks and help coordinate patient flow across the unit.

Successful candidates will deliver compassionate patient service, maintain accurate chart organization, and ensure timely notification to nursing staff while adhering to hospital policies and safety standards.

Qualifications

• Assists patients and families with administrative needs in a respectful manner.
• Communicates effectively with patients, families and medical staff.
• Follows infection control policies and patient safety goals.

Responsibilities

• Front station acknowledgment of patients and family members.
• Answers call lights and alerts appropriate personnel to patient needs.
• Organizes, files, and scans information in patient medical charts.
• Ensures supplies are ordered to maintain stock levels.

Skills

Resource for patients

Effective communication

Administrative support

Healthcare team coordination

Infection prevention adherence

Tools

Intercom system

Pagers/Voice mail

Job description

The Unit Secretary works cooperatively with all members of the health care team in performing clerical and receptionist duties and assists clinical personnel with nonclinical duties.

Core Competencies

• Acts as a resource for patients and family/visitors
• Addresses administrative needs in a respectful and caring manner
• Adheres to infection prevention
• Adheres to policies and procedures, to ensure safe and optimal care
• Assists in providing patient comfort and safety
• Communicates effectively with the patient, family, and medical staff during the continuum of care
• Complies with Joint Commission's national patient safety goals
• Complies with organizational quality dashboard/benchmarking goals
• Identifies common variables affecting patient care and follows reporting process
• Maintains cooperative working relationships with members of the hospital team
• Participates in activities in alignment with the Magnet Model
• Participates in organizational activities
• Reports matters requiring Nursing intervention immediately
• Supports patient care within scope of a practice as directed by other members of the healthcare team
• Utilizes resources in an economical manner

Department Specific Competencies

• Acknowledges patients and family members as they come to front station.
• Answers patients call lights via intercom system and alerts appropriate personnel to patient's needs. Reports matters requiring nursing intervention immediately requests hospital services for patients by placing calls to appropriate areas attends to call lights and ensures appropriate notification and follow through to personnel with pagers or voice mail
• Participates in organizing, filing and or scanning all information in the patient's medical chart.
• Ensures the ordering of supplies required to maintain appropriate stock levels in the department

Compensation Range: $25.00 - $32.46