Unit Secretary L D Triage

Henry Ford Health; Jackson (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Henry Ford Health is seeking a detail-oriented Unit Secretary for the Labor & Delivery Triage unit in Jackson, MI. This part-time, night shift role supports the clinical team with clerical duties, patient information coordination, and triage-related tasks.

Responsibilities include scheduling, chart preparation, data entry, and ensuring accurate patient records while maintaining HIPAA standards. A strong focus on organization, communication, and patient-centered service is essential.

Qualifications

• Proven experience as a unit secretary, medical secretary, or similar administrative healthcare role (preferred)
• Strong organizational and time management skills
• Proficiency in medical terminology and healthcare documentation standards (preferred)
• Excellent written and verbal communication skills
• Data entry and proficiency with office software
• Ability to work independently and with clinical staff
• Professional demeanor with strong customer service orientation
• Knowledge of triage processes and patient flow management (preferred)
• Familiarity with HIPAA regulations and patient confidentiality

Responsibilities

• Answer and direct incoming phone calls and patient inquiries professionally
• Schedule patient appointments and manage the unit calendar
• Maintain accurate patient records and documentation per healthcare regulations
• Assist with patient check-in procedures and collect triage information
• Coordinate communication between clinical staff, patients, and other departments
• Perform data entry tasks with accuracy
• Manage office supplies and equipment inventory for the unit
• Prepare charts and gather relevant patient information for triage
• Greet patients and visitors in a welcoming, professional manner
• Perform general clerical duties including filing, copying, and faxing
• Maintain confidentiality of all patient information and HIPAA compliance

Skills

Unit secretary experience

Organizational skills

Medical terminology

Communication skills

Data entry

HIPAA compliance

Night shift

EHR familiarity

Tools

EHR systems

Job description

Job Description

We are seeking a detail-oriented and organized Unit Secretary to support our Labor & Delivery Triage unit at our Jackson, MI facility. This is a part-time, night shift position that plays a vital role in ensuring smooth operations and providing administrative support to our clinical team. The successful candidate will be responsible for managing clerical duties, coordinating patient information, and supporting the triage process during evening and overnight hours.

• Answer and direct incoming phone calls and patient inquiries in a professional and courteous manner
• Schedule patient appointments and manage the unit calendar efficiently
• Maintain accurate and organized patient records and documentation in compliance with healthcare regulations
• Assist with patient check-in procedures and collect necessary information for triage purposes
• Coordinate communication between clinical staff, patients, and other departments
• Perform data entry tasks with accuracy and attention to detail
• Manage office supplies and equipment inventory for the unit
• Support the triage team by preparing charts, gathering relevant patient information, and organizing medical records
• Greet patients and visitors with a welcoming and professional demeanor
• Perform general clerical duties including filing, copying, and faxing as needed
• Maintain confidentiality of all patient information and comply with HIPAA regulations

Qualifications:

Qualifications

• Proven experience as a unit secretary, medical secretary, or similar administrative healthcare role (preferred)
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Proficiency in medical terminology and familiarity with healthcare documentation standards (preferred)
• Excellent written and verbal communication skills
• Competency in data entry and proficiency with computer systems and office software
• Ability to work independently and collaboratively with clinical and administrative staff
• Professional demeanor with strong customer service orientation
• Reliable and punctual with the ability to commit to night shift hours
• Knowledge of triage processes and patient flow management (preferred)
• Ability to maintain composure in a fast-paced healthcare environment
• Strong attention to detail and accuracy in all administrative tasks
• Familiarity with electronic health record (EHR) systems (preferred)