Unit Secretary/Monitor Tech - Emergency Dept FT, Variable

Prisma Health; Greenville (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Prisma Health seeks a flexible Unit Secretary/Monitor Tech for the Emergency Department at Greenville Memorial Hospital. You will perform nursing station tasks, handle clerical duties, and assist with telemetry in a cross‑trained role across clinical support areas.

The position emphasizes patient‑centered service, data entry, equipment stocking, and maintaining a safe care environment under RN supervision. Varied shift patterns apply.

Qualifications

• Experience in healthcare is preferred but not required.
• Ability to monitor patient status and document observations.
• Strong communication and organization skills.

Responsibilities

• Provide Unit Secretary duties at the nurse’s station and assist patients, families, and staff.
• Perform clerical tasks: data entry, meeting minutes, bulletin boards, downtime forms.
• Assist with inventory and supply stocking in collaboration with the nurse manager.
• Monitor patient safety systems and document telemetry as needed.
• Triages phone calls and relays information clearly and calmly.

Skills

Customer service

Clerical duties

Data entry

Team collaboration

Education

High school diploma or equivalent

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Multi-functional job requires incumbents to be cross‑trained to perform Unit Secretary duties as well as at least one other clinical support job for at least 20% of the time in each role. Cross‑training may be in jobs such as Patient Care Technician, Nursing Specialty Technician, Certified Nursing Assistant, and/or Monitor Technician. Under the direction of the Registered Nurse, provides excellent customer service while providing clerical and administrative services; monitoring, ordering, and stocking supplies; and maintaining a safe work environment for patients, visitors, and staff. Additional functions performed under the direct supervision of a Registered Nurse may include one or more of the following duties: observing cardiac monitors to identify abnormal heart rhythms; data collection related to patient status; performance of basic nursing procedures; monitoring; measuring and documentation of patient responses; performing and/or assisting with treatments and procedures; assists with maintenance of patient care equipment.

The specific job descriptions for Certified Nursing Assistant, Nursing Specialty Technician, Patient Care Technician, and Monitor Technician are to be referenced for the specific accountabilities for those jobs. The percentage of time performing clinical support may vary from unit to unit, but at least 20% of the time the individual will function in a clinical support role.

Job Description

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Unit Secretary: Performs general reception and other duties at the nurse’s station. Responds to patient calls via intercom or in person. Assists patients, family, visitors and staff in a kind, professional and efficient manner.
• Provides administrative and clerical support as needed for unit but not limited to data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
• Manages ordering, stocking, and inventory of equipment and supplies in collaboration with nurse manager which includes daily monitoring of supplies, ordering office or special supplies, monitoring PAR levels of supplies, and maintaining/organizing unit supply rooms.
• Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards.
• Monitors designated patient safety systems for alerts and immediately notifies the appropriate RN.
• Maintains patient records; ensures that charts are current, complete and thinned as needed according to policies and procedures.
• Monitor Tech: Observes cardiac monitors and reports any changes in cardiac rhythm per policy.
• Receives report from the previous shift and documents strips per policy.
• Responsible for the management and distribution of transmitter boxes. Ensures transmitter boxes are returned to the surveillance center in a timely manner after discontinuation of telemetry monitoring.
• Reports problems regarding poor transmission, etc. to the appropriate unit and personnel. Reports telemetry system failures to designated personnel and departments.
• Completes telemetry summary report per policy guidelines.
• Triages incoming phone calls, provides appropriate information in a calm and concise manner and logs phone calls.
• Maintains adequate supplies and keeps the monitoring areas and equipment clean and organized.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non‑management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education – High school diploma or equivalent preferred.
• Experience – No previous experience required. Previous experience in a healthcare setting preferred.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• After hire, requires attendance of formal arrhythmia training class and successful completion of the Prisma Health Arrhythmia exam with a minimum passing score within 2 attempts.
• Successful completion of the arrhythmia exam must be completed within 30 days of hire.
• Arrhythmia competencies must be maintained on an annual basis if selected into a monitor tech role.

Knowledge, Skills And Abilities

• NA

Work Shift

Variable (United States of America)

Location

Greenville Memorial Hospital

Facility

1008 Greenville Memorial Hospital

Department

10086780 Emergency Department