Unit Secretary, Emergency Room- 24 Hour, Days

UMass Memorial Medical Group; Webster (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

UMass Memorial Medical Group seeks a non-exempt, full-time Medical Office Support role to assist with patient flow, clerical tasks, and data entry on the 10a-6:30p schedule. This position emphasizes accurate documentation, coordinating with clinical teams, and timely communication in a busy ER setting.

Ideal candidates have 3–12 months of clerical experience, a high school diploma or equivalent, and strong organizational skills to support efficient patient care and department operations.

Qualifications

• High school diploma or equivalent with specialized training.
• Experience: 3 to 12 months in office/clerical work.
• Knowledge of office procedures and equipment.

Responsibilities

• Greets and directs patients, families, visitors and staff and provides basic information.
• Answers calls promptly and routes urgent information to physicians or staff.
• Maintains logs, records and patient charts and shares information efficiently.
• Enters data and coordinates admissions and discharges in the computer system.

Skills

Multitasking

Communication

Education

High School Diploma or Equivalent

Job description

Exemption Status: Non-Exempt

Hiring Range: $16.18 - $29.13 (based a full time schedule of 40 hours per week).

Please note that the final offer will vari...

Schedule Details:

Holidays - Every Other Holiday, Weekends - Every Other Weekend

Scheduled Hours: 10a-630p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 24

Cost Center: 25082 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position performs a variety of computer, clerical, and supply functions that support patient flow and the operation of the patient care unit.

I. Major Responsibilities

1. Greets and directs patients, families, visitors, and hospital personnel. Provides basic information on policies and procedures or direct requests to appropriate persons. Coordinates the flow of information to and from all areas within the department.
2. Answers internal and external phone calls promptly and prioritizes urgent patient information. Contacts physicians or unit staff members as appropriate.
3. Assists in maintaining the order, organization and currency of logs and records and patient charts. Helps ensure an efficient sharing of information within the unit.
4. Processes information needed for a variety of patient services and treatment areas such as, but not limited to, radiology, the laboratory, dietary, housekeeping.
5. Enters and tracks data into the computer system pertaining to admissions, training, and discharges.
6. Arranges various tests and procedures, including, but not limited to, laboratory tests, radiology procedures, and treatments for rehabilitation services.
7. Assists in maintaining proper inventory of standard supplies and materials. Prepares requisitions to maintain established levels. Maintains all billing receipts.
8. Prepares for new admissions and discharges by securing admission kits, chart labels, room labels, forms and checking rooms for readiness. Assembles charts, adds patient's name to census list, processes diet slip and other admission information.
9. Performs a variety of routine clerical and computerized duties, such as sorting and faxing information and forms, maintaining or creating files, records and logs, taking and relaying phone messages and routine information.
10. Arranges for patient transport as ordered by the clinical team.
11. Keeps waiting areas, conference room and grief sitting areas organized and stocked with information.
12. Participates in training and performance improvement activities as directed.
13. May transcribe physician orders according to hospital procedures.
14. May notify RN of all STAT orders according to established timeline.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications

License/Certification/Education

Required:

• Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures, operation of office equipment such as computer.

Experience/Skills

Required:

• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.