Unit Secretary, Emergency Department, 24 Hours, 9A-5:30P

UMass Memorial Health; Marlborough (MA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Signing bonus (eligible)

Job summary

UMass Memorial Health Marlborough is seeking a detail-oriented unit clerk to support the emergency department with clerical and patient record duties. This role requires strong communication and organizational skills to ensure timely processing of orders, messages, and visitor coordination.

Responsibilities include assembling records, transcribing orders, and maintaining documentation with accuracy, while delivering courteous patient and staff interactions in a fast-paced hospital setting.

Qualifications

• High school diploma or GED required.
• Medical Assistant certification preferred.
• Courses in medical terminology preferred.

Responsibilities

• Performs clerical functions on the patient care unit and/or other patient care areas as assigned.
• Assembles patient records.
• Files and documents patient information, e.g. Laboratory and X-ray reports.
• Keeps records up-to-date, in order and supplied with appropriate forms.
• Transcribes physician orders accurately and timely.
• Initiates orders via order entry system accurately and timely.
• Facilitates effective communication and coordinates unit activities.
• Answers telephone appropriately and courteously.
• Takes and relays messages in a timely manner.
• Places calls to physicians and other professionals as requested.
• Greets and directs visitors and staff from other departments.
• Opens, sorts and routes mail accurately and timely.

Skills

Computer skills

Interpersonal skills

Communication skills

Prioritization

Organizational skills

Education

High School diploma/GED

Tools

Meditech

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$17.69 - $28.01

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours:

9A-5:30P

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10021 - 2340 Emergency Room

Union:

SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the supervision of the Nurse Director, performs a variety of clerical/clinical duties in support of the unit.

I. Major Responsibilities:

• 1. Performs clerical functions on the patient care unit and/or other patient care areas as assigned
• 2. Assembles patient records.
• 3. Files and documents patient information, i.e. Laboratory and X-ray reports.
• 4. Keeps records up-to date, in order and supplied with appropriate forms.
• 5. Transcribes physician orders accurately and timely.
• 6. Initiates orders via order entry system accurately and timely.
• 7. Facilitates effective communication and coordinates unit activities.
• 8. Answers telephone appropriately and courteously.
• 9. Takes and relays messages in a timely manner.
• 10. Places calls as requested to physicians, and other professional or ancillary services.
• 11. Greets and directs visitors, physician, and staff from other departments.
• 12. Opens, sorts and routes mail accurately and in a timely manner.
• 13. Orders, receives and stocks required inventory of stationary and forms (linen, sterile supplies; food and kitchen supplies as requested).
• 14. Assists the manager by performing administrative duties as requested.

II. Position Qualifications:

License/Certification/Education:

Required:

• 1. High School diploma/GED

Preferred:

• 1. Medical Assistant certification preferred
• 2. Classes in medical terminology preferred

Experience/Skills:

Required:

• 1. Computer skills required
• 2. Excellent interpersonal and communication skills
• 3. Demonstrated prioritization and organizational skills
• 4. Ability to understand and follow complex oral and written instructions
• OR equivalent combination of the above

Preferred:

• 1. Experience in a hospital or health care setting preferred
• 2. Experience with Meditech computer system preferred

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Constantly:
- Sitting, walking, reaching, grasping, repetitve movements, working indoors, high stress level
- Precise motor skills, vision, hearing

Frequently:
- Standing, twisting, bending, kneeling

Occasionally:
- Pushing, pulling, climbing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.