Unit Secretary, Emergency Room- 24 Hour, Days

UMass Memorial Health; United States; Presencial; USD 22.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus possible

Descripción de la vacante

UMass Memorial Health in the United States is seeking a patient services coordinator to greet patients, direct families and staff, and help maintain flow in the Emergency Room. This non-exempt role supports multiple departments with clerical tasks and data entry.

You will handle phone calls, prepare admission materials, assist with tests and procedures, and ensure records are accurate and accessible. The position emphasizes teamwork, reliability, and compassionate service every day.

Formación

• Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures and operation of office equipment such as computer.

Responsabilidades

• Greets and directs patients, families, visitors, and hospital personnel.
• Answers internal and external phone calls promptly and prioritizes urgent patient information.
• Maintains logs, records and patient charts; shares information efficiently.
• Processes information for patient services such as radiology, laboratory, dietary, housekeeping.
• Enters and tracks data into the computer system for admissions, training and discharges.
• Prepares for new admissions and discharges by securing admission kits, chart labels, room labels, forms and checking rooms for readiness.
• Transcribes physician orders according to hospital procedures.
• Notifies RN of all STAT orders when required.

Descripción del empleo

Exemption Status: Non-Exempt Hiring Range: $16.18 - $29.13 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Other Holiday, Weekends - Every Other Weekend Scheduled Hours: 10a-630p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 25082 - 2340 Emergency Room

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

• 1. Greets and directs patients, families, visitors, and hospital personnel. Provides basic information on policies and procedures or direct requests to appropriate persons. Coordinates the flow of information to and from all areas within the department.
• 2. Answers internal and external phone calls promptly and prioritizes urgent patient information. Contacts physicians or unit staff members as appropriate.
• 3. Assists in maintaining the order, organization and currency of logs and records and patient charts. Helps ensure an efficient sharing of information within the unit.
• 4. Processes information needed for a variety of patient services and treatment areas such as, but not limited to, radiology, the laboratory, dietary, housekeeping.
• 5. Enters and tracks data into the computer system pertaining to admissions, training, and discharges.
• 6. Arranges various tests and procedures, including, but not limited to, laboratory tests, radiology procedures, and treatments for rehabilitation services.
• 7. Assists in maintaining proper inventory of standard supplies and materials. Prepares requisitions to maintain established levels. Maintains all billing receipts.
• 8. Prepares for new admissions and discharges by securing admission kits, chart labels, room labels, forms and checking rooms for readiness. Assembles charts, adds patient’s name to census list, processes diet slip and other admission information.
• 9. Performs a variety of routine clerical and computerized duties, such as sorting and faxing information and forms, maintaining or creating files, records and logs, taking and relaying phone messages and routine information.
• 10. Arranges for patient transport as ordered by the clinical team.
• 11. Keeps waiting areas, conference room and grief sitting areas organized and stocked with information.
• 12. Participates in training and performance improvement activities as directed.
• 13. May transcribe physician orders according to hospital procedures.
• 14. May notify RN of all STAT orders according to established timeline.

Standard Staffing Level Responsibilities:

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education: Required:

• 1. Equivalent to high school plus additional specialized training.
• 2. Knowledge of a variety of office procedures, operation of office equipment such as computer.

Experience/Skills: Required:

• 1. Ability to handle multiple priorities and effective communication.
• 2. 3 to 12 months experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.

Who is a caregiver?

It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.

We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.