Unit Secretary, Emergency Department, Per diem

C100 UMass Memorial Medical Center, Inc.; United States; On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking a unit receptionist for the Emergency Room support team. The role involves directing patients and visitors, answering calls, and relaying messages while supporting charting and order entry in a fast-paced hospital setting.

The position emphasizes accuracy, multi-tasking, and clear communication with medical staff and patients. A knowledge of office procedures and basic computer skills is essential; a signing bonus may be available during interview discussions.

Qualifications

• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience in a relevant role.
• Knowledge of office procedures and operation of office equipment such as computers.

Responsibilities

• Serves as unit receptionist; directs patients, visitors and others.
• Answers telephone and intercom; takes and relays messages.
• Transcribes physician orders and enters them into the system.
• Maintains patient charts and other medical records; prepares reports.

Skills

Multiple priorities handling

Effective communication

Education

High school + specialized training

Office procedures & equipment knowledge

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? Exemption Status: Non-Exempt Hiring Range: $16.60 - $29.88 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Weekends - One Full Weekend a Month Scheduled Hours: 3-11 Shift: 4 - Mixed Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 10020 - 2340 Emergency Room This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities

• 1. Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom. Takes and relays messages. Refers unusual or questionable situations to supervisor or others.
• 2. Uses pneumatic tube system, dumb waiter, and receives and transmits messages. Arranges for specimen transport.
• 3. Transcribes physician orders. Enters orders into entry system according to standard procedure. Utilizes down time procedures when indicated.
• 4. Duplicates reports, mails and distributes same. Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records.
• 5. Schedules patients for consults and diagnostic and therapeutic services. Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments. Ensures preparation of charts, rooms, ambulances and other services as required or directed.
• 6. Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.
• 7. Maintains censuses with admissions, transfers and discharges.
• 8. Arranges admission, transfer, discharge for patients.
• 9. Enters, maintains, and retrieves computer information. Orders and maintains equipment and supplies. Maintains work area in neat and orderly fashion.
• 10. Maintains unit log as necessary. May be required to provide supply and dispatch services.

Standard Staffing Level Responsibilities

• 1. Complies with established departmental policies, procedures and objectives.
• 2. Attends variety of meetings, conferences, seminars as required or directed.
• 3. Demonstrates use of Quality Improvement in daily operations.
• 4. Complies with all health and safety regulations and requirements.
• 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• 6. Maintains, regular, reliable, and predictable attendance.
• 7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications

License/Certification/Education: Required

• 1. Equivalent to high school plus additional specialized training.
• 2. Knowledge of a variety of office procedures, operation of office equipment such as computer.

Experience/Skills: Required

• 1. Ability to handle multiple priorities and effective communication.
• 2. 3 to 12 months experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

III. Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.