Unit Secretary- Emergency Room

Sjmctx; Houston (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

St. Joseph Medical Center in Houston seeks an administrative support specialist for the patient unit. Responsibilities include inputting orders, scheduling tests, assembling patient charts, and handling calls with professional confidentiality.

The role requires a high school diploma or GED and at least one year of related work experience; the position supports night shifts and emphasizes patient-centered care and compliance with hospital policies.

Qualifications

• Interpersonal skills to interact with patients, families and staff.
• Analytical skills to maintain records and hospital statistics.
• Clerical skills and familiarity with medical terminology.

Responsibilities

• Supports patient unit by entering orders, scheduling tests and therapies, and assembling/maintaining patient charts.
• Answers telephone and intercom calls, relays messages, and provides routine information in a courteous, professional manner.
• Ensures HIPAA compliance and protects patient privacy and PHI.

Skills

Interpersonal skills

Analytical skills

Clerical skills

Education

High school diploma or GED

Job description

JOB SUMMARY: Under the general supervision of the Director, and according to established policies and procedures, provides administrative support for assigned patient unit. In doing so, inputs orders in HBO, schedules diagnostic tests and therapies for patients, assembles and maintains patients' charts, answers telephone and intercom calls, providing routine, approved information, and relays other calls and messages. Interviews patient to obtain information necessary to complete the admission process in specific departments.

Shift: Night Shift 12hrs

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• 1. Consistently supports the hospital's Spirit of Serving Standards in line with the Mission, Vision and Values of St. Joseph Hospital.
• 2. Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• 3. Promotes a culture of safety for patients and Associates through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
• 4. Collaborates with care team to arrange andor assist with administrativeclinical patient needs.
• 5. Participates in educational and quality improvement activities including the orientation and training of new Associates.
• 6. Inputs orders from patient records into HBOC and notifies other Associates of orders requiring immediate attention. Completes appropriate requisition forms and informs other departments of ordered diagnostic tests, meals, therapies, and so forth.
• 7. Greets and directs patients and unit visitors. Maintains customer focused relationships with patients, families and physicians. Answers telephone calls, responds to routine inquiries, and relays other calls and messages. Responds to calls in a professional, customer focused manner and notifies appropriate persons.
• 8. Participates in measures to prevent exposure to infection pathogens and communicable conditions.
• 9. Interacts with bed control regarding bed vacancies and placement information.
• 10. Recognizes age related needs, sensory, and cultural considerations and adjusts care to reflect patient needs and preferences.
• 11. Assembles medical record for newly admitted patients and maintains current record by filing physician orders and test results, and other relevant documents. Maintains confidentiality of patient records.
• 12. Accesses other computer applications to provide support to team members meeting continuum of care needs.
• 13. Keep track of the Stemi logbook.
• 15. Keep track of the transfer logbook.

WORK EXPERIENCE:

• Experience in Acute Care facility preferred.

LICENSE/REGISTRATION/CERTIFICATION:

• American Heart Association BLS certification is required.

EDUCATION & TRAINING:

• High school diploma or GED. One year work experience in order to complete written forms, comprehend and communicate verbal and written instructions and math skills to order supplies and assemble patient records.

SKILLS:

• Interpersonal skills necessary in order to effectively and cordially interact with patients, families and various patient care personnel when obtaining necessary patient information and explaining Hospital policies and procedures.
• Analytical skills necessary in order to maintain admission and transfer records and gather various Hospital statistics.
• Clerical skills such as typing, computer knowledge and general medical terminology is preferred.

Houston's oldest hospital is GROWING!

Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.

Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.

Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.

Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.