Unit Secretary, 24HPW Days

Umass-Memorial-Health-; Leominster (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Massachusetts seeks a unit receptionist to greet patients, direct visitors, answer phones, relay messages, and assist with specimen transport and chart preparation. The role uses the pneumatic tube system, routes orders, and maintains complete patient records.

Requires at least a high school diploma, strong multitasking and communication skills, and the ability to work in a fast-paced hospital setting.

Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures, operation of office equipment such as computer.
• Ability to handle multiple priorities and effective communication.

Responsibilities

• Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom.
• Transcribes physician orders and enters orders into entry system according to standard procedure.
• Prepares and maintains patient charts and kardexes; assembles medical records and files reports.
• Schedules patients for consults and diagnostic and therapeutic services; ensures transportation to scheduled appointments.
• Maintains census with admissions, transfers and discharges and keeps the unit log up to date.

Skills

Multitasking

Effective communication

Education

High school diploma or equivalent

Tools

Office equipment operation

Job description

Hiring Range: $0.00 - $0.00. Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Third Holiday, Weekends - Every Third Weekend.

Scheduled Hours: 07-19

Shift: 1 - Day Shift, 12 Hours (United States of America)

Hours: 24

Cost Center: 24050 - 1410 Flex Unit

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Principal Duties and Essential Functions

Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom. Takes and relays messages. Refers unusual or questionable situations to supervisor or others Uses pneumatic tube system, dumb waiter, and receives and transmits messages. Arranges for specimen transport. Transcribes physician orders. Enters orders into entry system according to standard procedure. Utilizes down time procedures when indicated. Duplicates reports, mails and distributes same. Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records. Schedules patients for consults and diagnostic and therapeutic services. Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments. Ensures preparation of charts, rooms, ambulances and other services as required or directed. Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation. Maintains censuses with admissions, transfers and discharges. Arranges admission, transfer, discharge for patients. Enters, maintains, and retrieves computer information. Orders and maintains equipment and supplies. Maintains work area in neat and orderly fashion. Maintains unit log as necessary. May be required to provide supply and dispatch services.

Standard Staffing Level Responsibilities

Complies with established departmental policies, procedures and objectives. Attends variety of meetings, conferences, seminars as required or directed. Demonstrates use of Quality Improvement in daily operations. Complies with all health and safety regulations and requirements. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. Maintains, regular, reliable, and predictable attendance. Performs other similar and related duties as required or directed. All responsibilities are essential job functions.

License/Certification/Education

Required: Equivalent to high school plus additional specialized training. Knowledge of a variety of office procedures, operation of office equipment such as computer.

Experience/Skills

Required: Ability to handle multiple priorities and effective communication. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.