Unit Secretary - Behavioral Health - Evanston Hospital - Evening Shift

NorthShore University HealthSystem; Evanston (IL); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Premium pay for shift/holiday/on-call

Tuition Reimbursement

Free Parking

Health Savings Account Options

Job summary

Endeavor Health is seeking a Unit Secretary to provide clerical support on the Evanston Hospital nursing unit. The role involves transcribing orders, scheduling tests, assembling patient charts, and handling calls with a focus on patient flow and accuracy.

The position is part-time (32 hours) with an evening shift, including weekends and holidays. The successful candidate will demonstrate customer service excellence and confidentiality in handling sensitive information.

Qualifications

• One year of prior experience in producing business correspondence and documents, typing and filing.
• Proficiency in the use of personal computer software.
• Time management and organizational skills.
• A high level of customer service.
• Willingness to be trained in proper response to combative or hostile patients.
• Ability to maintain confidentiality of information.

Responsibilities

• Transcribes physicians' orders and enters into computer.
• Schedules diagnostic tests and therapies for patients.
• Assembles and maintains medical charts for unit patients; discharges or transfers charts as needed.
• Answers telephone calls, responds to routine inquiries, relays messages per hospital standards.
• Greets patients and directs unit visitors, maintaining a courteous manner.
• Maintains room readiness and assists in patient check-in and orientation.

Skills

Business correspondence experience

Typing and filing

PC software proficiency

Customer service

Confidentiality

De-escalation training

Tools

Microsoft Office

Job description

Hourly Pay Range:

$19.71 - $28.58 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Unit Secretary
• Location: Evanston Hospital
• Part Time (32 hours)
• Hours: Evening Shift (Weekends/Holidays are required)

A Brief Overview:

Under general supervision and according to established policies and procedures, provides clerical support for assigned nursing unit or department. In doing so, transcribes physicians' orders and enters into computer, schedules diagnostic tests and therapies for patients; assembles and maintains patients' charts, answers telephone and intercom calls; provides routine information and relays calls and messages. The following are general characteristics of this job, although duties may vary by assigned unit or shift.

What you will do:

1. 1. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
2. 2. Answers telephone calls, responds to routine inquiries, and relays other calls and messages per Edward Hospital standards. Responds to patients' intercom calls and notifies appropriate personnel of patients' requests
3. 3. Promotes patient satisfaction by greeting and directing patients, unit visitors, physicians and other hospital personnel, and maintaining a positive and courteous manner.
4. 4. Assures rooms are ready for patient arrival and assists in checking in patients.
5. 5. Admits and orients new patients per departmental procedure.
6. 6. Assembles and maintains medical charts for unit patients. Disassembles and routes patient charts to appropriate departments upon discharge, transfer or as requested.
7. 7. Processes physicians' orders into computer with close review by the assigned RN, and notifies nursing personnel of orders requiring immediate attention.
8. 8. Completes appropriate requisition forms and contacts other departments to schedule diagnostic tests, meals, therapies and so forth, consistent with physicians' orders.
9. 9. Requisitions and stores approved supplies and linen according to established procedures and maintains storage areas in an organized condition.
10. 10. May maintain staff and physician schedules.
11. 11. Types letters, reports, tables, forms and the like from rough drafts, handwritten notes, and/or report output. Proofs typed copy for typographical errors and submits items to supervisor for review. May take and distribute meeting minutes.
12. 12. Sorts, classifies and files materials, catalogs, and/or records. Updates records and files as necessary.
13. 13. Posts department information to records, logs and/or journals in accordance with specific instructions. Checks and verifies data appearing on forms and records and performs routine calculations.
14. 14. Generates, reviews accuracy of, and distributes routine reports and lists. Collates and assembles documents for distribution.
15. 15. May review unit staff time and attendance records.
16. 16. Opens, sorts, and distributes department mail.
17. 17. Performs related clerical duties such as scheduling meetings, filing, photocopying, faxing, completing charges, verifying midnight census, entering ADT/Census information, ordering routine unit supplies.
18. 18. Responsible for transportation of court documentation as well as other confidential information to and from Edward Hospital.
19. 19. Calls and participates in codes necessary to the unit's and hospital's safe operation.
20. 20. Attends education in-service classes, unit meetings and the like as required.

What you will need:

Education, Experience and/or Skills Required:

• * One year of prior experience in producing business correspondence and documents, typing and filing
• * Proficiency in the use of personal computer software
• * Time management and organizational skills
• * A high level of customer service
• * Willingness to be trained in proper response to combative or hostile patients
• * Ability to maintain confidentiality of information

Education, Experience and/or Skills Preferred:

• * Knowledge in Microsoft Office software
• * Familiarity with basic medical terminology and hospital procedures

License/Certification Required:

• * Current CPR Certification issued by either American Heart Association or Red Cross required
• * A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by lawand evidence of such coverage may be requested.

Work Environment:

• * The functional demands of the job are sedentary, requiring very light energy level.

Benefits (For full time or part time positions):

• Premium pay such as shift, on call, holiday and more based on an employee's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.