Unit Secretary and Nursing Assistant - PACU

WellSpan Health

Hanover (York County)

On-site

USD 32,000 - 42,000

Full time

31 hours ago

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Job summary

WellSpan Health is seeking a dedicated unit secretary to act as the first point of contact for patients and visitors. The role involves answering calls, directing inquiries, and providing compassionate administrative support to the care delivery team.

The position supports patient care by transcribing orders, maintaining medical records, and coordinating scheduling and data entry across clinical systems. Strong communication and multitasking are essential.

Qualifications

Excellent interpersonal and communication skills.
Proficient with Windows-based software and medical record systems.
Ability to multitask and work in a fast-paced healthcare environment.

Responsibilities

Greet, direct and assist physicians, visitors, patients and staff.
Answer phones, questions, and route calls to appropriate resources.
Enter and retrieve data from patient management and electronic medical records systems.
Schedule tests, procedures and patient services as needed.
Assist with preparation and maintenance of patient medical records.

Skills

Communication skills

Computer skills

Education

High School Diploma or GED

Job description

General Summary
Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Provides clinical support services to patient care staff by performing a variety of duties related to patient care. Takes patient vital signs, assists patients with activities of daily living (e.g., bathing, feeding, toileting, etc.), inventories and replenishes supplies and equipment. May perform special assigned duties such as performing EKGs and Point-of-Care testing.

Job Description
Full Time (64 Hours Biweekly)
Day Shift
Monday-Friday
General Summary
Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Provides clinical support services to patient care staff by performing a variety of duties related to patient care. Takes patient vital signs, assists patients with activities of daily living (e.g., bathing, feeding, toileting, etc.), inventories and replenishes supplies and equipment. May perform special assigned duties such as performing EKGs and Point-of-Care testing.
Responsibilities
Duties and Responsibilities
Essential Functions

Provides general nursing care and personal care assistance to patients, including bathing, dressing, eating, changing bed linens and bed pans and positioning.
Assists in the preparation and transportation of patients for tests, procedures, etc..
Monitors patient condition levels; reports changes to the appropriate individuals.
Ensures patient rooms, nursing areas, supply carts, etc. are stocked with appropriate items at required levels.
Maintains par levels of supplies and equipment on assigned unit(s). Notifies supervisor when reorder points are reached.
Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate.
Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality.
Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc.. Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.
Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies.
Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.
Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients’ medical record, ancillary department results, patient/family inquiries, etc..
Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.
Communicates changes in the patient’s condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager.
Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed.
Orders and stocks supplies on an ongoing basis.

Common Expectations

Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assess and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).
Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
Maintains effective communication and good relationships with other disciplines within the facility for the patient’s benefit.
Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
Identifies own learning needs and seeks appropriate education. Participates in meetings, on committees and represents the department and Hospital in community outreach efforts. Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations.
Provides outstanding service to all customers; foster teamwork; and practices fiscal responsibility through improvement and innovation.

Physical Demands