Unit Secretary- 5 East

Brigham and Women's Hospital; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Unit Secretary to join their team. This role is pivotal in ensuring efficient operations and quality patient care within the unit. Responsibilities include managing communications, coordinating admissions, and supporting the healthcare team. The ideal candidate will possess strong interpersonal and organizational skills, thrive in a fast-paced environment, and be committed to providing compassionate care. Join a diverse team dedicated to excellence in patient service and community support, and contribute to impactful healthcare initiatives.

Qualifications

• 1-2 years in a medical or customer service setting preferred.
• Knowledge of medical terminology is desirable.

Responsibilities

• Perform secretarial duties and coordinate unit procedures.
• Answer phones, schedule, and maintain records.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Flexibility

Team-oriented Attitude

Education

High School Diploma or Equivalent

Associate's Degree

Tools

Microsoft Office

Job description

Join to apply for the Unit Secretary- 5 East role at Brigham and Women's Hospital.

At Mass General Brigham, we recognize the importance of diverse talented professionals—from healthcare providers to administrative staff—working together to fulfill our mission. We are committed to supporting patient care, research, teaching, and community service, and value diversity, equity, and inclusion.

Job Summary

Under supervision, the Unit Secretary performs secretarial duties and coordinates unit procedures to ensure efficient operation and quality patient care. Responsibilities include answering phones, scheduling, maintaining records, coordinating discharges, transfers, admissions, and supporting the healthcare team in providing patient-centered care.

Essential Functions

• Maintain a safe environment and respond to safety issues.
• Ensure patient and family needs are met with professionalism and compassion.
• Maintain confidentiality and respect cultural diversity.
• Manage supplies, equipment, and unit needs efficiently.
• Handle communication, documentation, and logistical coordination for patient care and unit operations.
• Participate in interdisciplinary care and quality improvement initiatives.

Qualifications

Education: High School Diploma or Equivalent required; Associate's Degree preferred.

Experience: 1-2 years in medical or customer service setting preferred; knowledge of medical terminology and Microsoft Office is desirable.

Skills: Excellent interpersonal, organizational, and communication skills; ability to work under stress; flexibility; team-oriented attitude.

Physical Requirements

Ability to sit, stand, lift up to 20-35 lbs, and perform essential physical tasks as detailed.

Work Details

Location: 1153 Centre Street; Schedule: 32 hours/week, rotating shifts; Onsite position.

EEO Statement

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer committed to diversity and inclusion, providing reasonable accommodations for applicants with disabilities.