Unit Secretary, Emergency Department, Per diem

Umass-Memorial-Health-; Worcester (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

UMass Memorial Health is seeking a unit receptionist for the Emergency Department. The role involves directing patients and visitors, answering calls, and relaying messages.

You will assist with charting, records, and patient transport coordination in a fast-paced hospital setting. The position requires a high school diploma or equivalent with 3–12 months of related experience and good communication skills.

Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of office procedures and operation of office equipment such as computers.
• 3 to 12 months experience in an office or patient care setting.

Responsibilities

• Serve as unit receptionist, directing patients and visitors and answering phones.
• Transcribe and relay messages; refer complex issues to supervisor.
• Process and file patient records and related documents in the chart system.
• Maintain unit log and organize charts, transport requests, and supplies.
• Coordinate patient transportation and scheduling for appointments.
• Assist with admissions, transfers, and discharges as needed.
• Enter and retrieve information in computer systems; handle basic clerical duties.
• Ensure a neat, orderly work area and accurate record-keeping.

Skills

Customer service

Multi-tasking

Education

High school diploma or equivalent

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.Exemption Status:Non-ExemptHiring Range:$16.60 - $29.88Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations .Schedule Details:Holidays - One Major Summer Holiday, Holidays - One Major Winter Holiday, Weekends - One Full Weekend a MonthScheduled Hours:7a-3pShift:1 - Day Shift, 8 Hours (United States of America)Hours:0Cost Center:10020 - 2340 Emergency RoomThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.Everyone Is a CaregiverAt UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.Performs a variety of clerical activities necessary for the efficient functioning of patient care unit and related duties.I. Major Responsibilities:1. Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom. Takes and relays messages. Refers unusual or questionable situations to supervisor or others.2. Uses pneumatic tube system, dumb waiter, and receives and transmits messages. Arranges for specimen transport.3. Transcribes physician orders. Enters orders into entry system according to standard procedure. Utilizes down time procedures when indicated.4. Duplicates reports, mails and distributes same. Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records.5. Schedules patients for consults and diagnostic and therapeutic services. Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments. Ensures preparation of charts, rooms, ambulances and other services as required or directed.6. Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.7. Maintains censuses with admissions, transfers and discharges.8. Arranges admission, transfer, discharge for patients.9. Enters, maintains, and retrieves computer information. Orders and maintains equipment and supplies. Maintains work area in neat and orderly fashion.10. Maintains unit log as necessary. May be required to provide supply and dispatch services.Standard Staffing Level Responsibilities:1. Complies with established departmental policies, procedures and objectives.2. Attends variety of meetings, conferences, seminars as required or directed.3. Demonstrates use of Quality Improvement in daily operations.4. Complies with all health and safety regulations and requirements.5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.6. Maintains, regular, reliable, and predictable attendance.7. Performs other similar and related duties as required or directed.All responsibilities are essential job functions.II. Position Qualifications:License/Certification/Education:Required:1. Equivalent to high school plus additional specialized training.2. Knowledge of a variety of office procedures, operation of office equipment such as computer.Experience/Skills:Required:1. Ability to handle multiple priorities and effective communication.2. 3 to 12 months experience.Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.III. Physical Demands and Environmental Conditions:Work is considered sedentary. Position requires work indoors in a normal office environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.