Unit Secretary

Mary Free Bed Rehabilitation Hospital; Grand Rapids (MI); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Annual merit increases

Health insurance

PTO

Holiday Pay

PSLF eligible

Tuition reimbursement

Job summary

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI is seeking a Unit Secretary to provide essential administrative and patient-facing support in the inpatient rehab setting. You will coordinate referrals, admissions, discharges and maintain clear communication across clinical teams.

The role demands strong organizational skills, proficiency with Word, Outlook and Excel, and compassionate customer service with patients and families.

Qualifications

• Minimum of 2 years college experience or equivalent years of experience in administrative work.
• Computer experience with high accuracy level of data entry.
• Excellent telephone and customer service skills.
• Outstanding organizational, interpersonal communication and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
• Preferred: Associate degree in health-related field.
• Knowledge of medical terminology and clinical rehabilitation.

Responsibilities

• Provide clerical and administrative support to multiple departments and coordinate patient care activities.
• Communicate with nursing staff and physicians; schedule patient activities and tests.
• Manage admissions, discharges, and transfers; maintain patient lists.
• Answer telephones, take messages, and relay to appropriate staff.
• Monitor supply levels and arrange office supplies and equipment as needed.
• Triage calls and use multi-line phone system; maintain professional communication.

Skills

Customer service

Telephone skills

Data entry accuracy

Communication

Education

2 years college experience or equivalent years of experience in administrative work

Tools

Microsoft Word

Outlook

Excel

EMR

Job description

Day Shift (United States of America)

Employment Type
Full-time - Days
Compensation:

Starting wage $19.50 (eligible for increase based on experience)

Days Worked
Every third weekend requirement, every third holiday rotation requirement.
Hours:
40 hours/week, 8-hour shifts
Primary Location
Main Hospital - Grand Rapids, MI
Department Name
Inpatient Acute Rehab
Other Benefits:
Annual Merit Increases, Health Insurance (Medical, Dental, Vision,) PTO, Holiday Pay, PSLF Eligible, Tuition Reimbursement

Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Unit Secretary has the role of providing various administrative and patient facing duties in the rehabilitation hospital. Unit secretaries interact with mulit-professional departments to coordinate the care of admitted patients. Acts as a liaison between hospitals, clinical staff, providers, and patients to process referrals and consultations. The unit secretary is first line communication for all incoming calls to the nursing units, admits and discharges patients from the electronic medical record, and keeps organized details for appointments and transfers of patients.

Essential Job Responsibilities

• Clerical and Administrative Support – Each unit secretary is required to perform the following skills:

• Communicates and exchanges information in a timely manner with employees from departments in acute care hospitals that provide services for Mary Free Bed patients.
• Completes applicable physician orders and requests from the nursing staff and communicates according to policy or department processes.
• Confers with the responsible RN to schedule patient activities and tests
• Maintains appropriate lists for nursing and physicians with updated information.
• Answers telephones, takes messages, and communicates messages to the appropriate person
• Performs clerical functions such as admissions, discharges, and transfers of patients according to policies and processes.
• Monitors supply levels, and orders office supplies and equipment as needed. Receives and places items in proper storage areas.

• Communication – Each staff member in the Nursing Department is responsible to communicate in a timely, professional, and respectful manner always.
• Competently and professionally manage multiple communication systems simultaneously, including answering and triaging incoming calls using mulit-line phone system, internal communication with staff, monitor email, and face-to-face requests from staff, patients, and families.
• Employee training and competency assessments – Each unit secretary is responsible for orientation and training of new employees. Additionally, each employee must complete all required training and competency assessments prior to the posted deadlines.
• Working knowledge of Microsoft Word, Outlook email, Excel, medical EMR and basic knowledge of PC applications.
• The unit secretary is also responsible for other department tasks, as assigned, and in alignment with departmental policies and procedures. Performs assignments as directed by management and provides input on new services or revisions to new/existing policies and procedures as appropriate.
• Embrace Diversity, Equity, and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients, and the communities we care for

Restoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Minimum of 2 years college experience or equivalent years of experience in administrative work.
• Computer experience with high accuracy level of data entry
• Excellent telephone and customer service skills
• Outstanding organizational, interpersonal communication and overall customer service skills.
• Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.

Preferred Job Qualifications

• Associate degree in health-related field
• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements for Essential Job Qualification

Levels

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Occasionally

Use keyboard: Frequently

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: None

Transport, position, and/or exert force:

Up to 10 pounds: Occasionally

Up to 25 pounds: _____

Up to 50 pounds: _____

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to___ pounds _____

Other: None

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.