Patient Service Representative

Mary Free Bed Rehabilitation Hospital; Saginaw (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

PTO

403b retirement fund

Full benefits

Job summary

Mary Free Bed Rehabilitation Hospital in Saginaw is seeking a Patient Service Representative to greet and assist patients and visitors at the check-in/out desk, verify information, and help with scheduling and insurance processes.

You will handle routine data entry, coordinate initial evaluations and appointments, respond to inquiries, and support Scheduling and Patient Financial Services staff to ensure a smooth patient experience and accurate financial processing.

Qualifications

• GED or Diploma required; Associates degree preferred.
• Experience in scheduling or patient financial services is a plus.
• Strong data entry, telephone, and administrative accuracy.

Responsibilities

• Greet patients and visitors at check-in/out and provide information.
• Collect and analyze demographic, insurance, and clinical data for pre-registration.
• Coordinate initial evaluations and multi-discipline appointments.
• Handle calls from insurance/care managers to coordinate care.
• Post cash collections and provide financial guidance to resolve self-pay balances.
• Respond to inquiries from patients or their representatives.
• Support Scheduling and Patient Financial Services staff as needed.
• Perform other clerical and supportive duties as delegated.

Skills

Customer service

Communication

Data entry

Organizational skills

Education

GED/Diploma

Associates degree preferred

Bachelor's degree in health-related field

Tools

Scheduling systems

PFS knowledge

Job description

Job Title:

Patient Service Representative

Primary Location

Mary Free Bed at Covenant - Saginaw, MI

Department

Mary Free Bed Orthotics & Prosthetics + Bionics - Saginaw

Weekly Schedule Hours

40 hours, Monday- Thursday 8am-4:30pm, Fridays 8am-3pm, No holidays or weekends

Compensation

starting at $19.50 and goes up based on experience

Full benefit package, yearly increases, 403b retirement fund, PTO, Tuition reimbursement, and so much more!

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives.It’sextraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients andinnovatively serve them. This is true of every employee,from support staff and leadership,to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk including appointment check-in and out, registration,authorization/verification of insurance(s),explanation of benefits; collection of co-pays, assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in acustomer focusedmanner during referral processing.Provide office support for all Schedulingand Patient Financial Services staff.Work cooperatively with other departments and outpatient staff/leadership toassurefinancial reimbursement for outpatient services.

Essential Job Responsibilities

• Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk

• Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients

• Coordinate/scheduleinitialevaluation andsubsequentpatient appointments for multi-disciplines based on patient needs

• Manage calls from insurance/care managers to coordinate multi discipline care for patients

• Collect any expected charge for service provided and completetimelyposting of cash collections, accepting and generatingappropriate receiptsfor monies and credit card payments received;providefinancial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care

• Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives

• Perform all otherappropriate activitiesas directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes

• Provide various other responsibilities and clerical/therapist support as delegated by Manager

We’ll embrace all people by:

• Treating everyone with dignity and respect.

• Opening more doors to opportunity for others to succeed.

• Growing talent and people.

• Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexualorientationor socioeconomic status.

• Taking actionagainst discrimination.

• Honoring our differences and how we collaborate.

• Educating staff,patientsand the communities we care for.

• Restoring hope andfreedom,together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards ofbehaviorsas well as encourages, coaches, andmonitorsthe sameinteam members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute byidentifyingproblems and seeking solutions. Promote patient/family satisfaction where possible;participatesin departmental efforts tomonitorand report customer service.

Essential Job Qualifications

• Minimum of the GED/Diploma,Associatesdegree preferred

• Computer experience with high accuracy level of data entry.

• Excellent telephone and customer service skills.

• Outstanding organizational, interpersonal, communication, and overall customer service skills.

• Ability to perform in ahigh pacedenvironment with a positive attitude and interact with professional staff inan appropriate manner.

Preferred Job Qualifications

• Bachelor’s Degree in a health-related field

• Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.

• Working knowledge of ICD-10-CM and CPT coding classification systems.

• Knowledge of medical terminology and clinical rehabilitation.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position:Majority

Traverse or move around work location:None

Use keyboard:Frequently

Operate or use department specific equipment:None

Ascend/Descend equipment or ladder:None

Position self toaccomplishthe Essential Functions of the role:Frequently

Receive and communicate information and ideas for understanding:Frequently

Transport, position, and/or exert force:

_Up to 10 pounds:_Occasionally

Up to 25 pounds:

Up to 50 pounds:

Up to 75 pounds:

More than 100 pounds:

Other weight: Up to___ pounds:

Other:None

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policyregardingrequests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status,disabilityor other legally protectedcharacteristic.