Unit Secretary

MedStar Health; Clinton (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Southern Maryland Hospital is seeking a unit secretary to provide secretarial, clerical, and receptionist support for a patient care unit. You will manage calls, route messages, coordinate charts, and assist with transfers and patient flow in compliance with hospital policies.

The role requires strong English communication, confidentiality, and customer service skills, with opportunities to support nursing staff and orient new associates on the unit.

Qualifications

• High School Diploma or GED required.
• Crisis Prevention Intervention training within 6 months of hire.
• Associate's degree preferred.
• Less than 1 year of unit secretary/medical records or related clerical health care experience preferred.
• Experience in an acute care setting preferred.

Responsibilities

• Performs general secretarial and clerical responsibilities.
• Answers calls promptly to meet patient needs.
• Notifies nursing staff accurately.
• Enters and coordinates patient data in the unit.
• Coordinates supplies with radiology, environmental services, laboratories and social services.
• Gathers patients for transfers with nursing staff.
• Acts as the unit's communication point; answers calls and messages.
• Greets and assists visitors and family members.
• Provides routine information about hospital and unit procedures.
• Maintains and updates patient charts and forms.
• Rearranges chart order for discharge and retains copies for transfers.
• Accesses patient data for nursing/medical staff as needed.
• Keeps nursing unit area neat and orderly.
• Assists orientation of new associates to the nursing station.
• Performs other duties as required.

Skills

Customer service

English proficiency

Confidentiality

Professionalism

Ability to handle interruptions

Education

High School Diploma or GED

Crisis Prevention Intervention training

Associate's degree preferred

Job description

General Summary of Position

This position performs secretarial clerical and receptionist support duties necessary for the operations of a patient care unit. These functions are performed in accordance with all applicable laws and regulations MedStar Southern Maryland Hospital philosophy policies procedures and standards.

About The Job

General Summary of Position

This position performs secretarial clerical and receptionist support duties necessary for the operations of a patient care unit. These functions are performed in accordance with all applicable laws and regulations MedStar Southern Maryland Hospital philosophy policies procedures and standards.

Primary Duties And Responsibilities

• Performs general secretarial and clerical responsibilities.


• Answers calls so that patient needs can be met in a timely fashion.


• Accurately notifies the appropriate nursing staff.


• Enters and coordinates computer data on all patients in the unit.


• Coordinate with other hospital departments such as radiology environmental services laboratories social services etc. to request and obtain supplies and services.


• Work with nursing staff to coordinate patient transfers to and from the unit or other facilities.


• Serve as the unit's communication person answering phone calls taking and relaying messages.


• Answer questions of visitors physicians or other departments in person or by phone.


• Greet and assist visitors and family members.


• Provide routine information regarding hospital and unit procedures.


• Initiate maintain and update patient charts inserting appropriate forms department reports consults etc.


• Rearrange order of charts for medical records when patient is discharged.


• Ensure that charts for transfer patients are copied prior to transfer to other facilities.


• Complete appropriate requisitions and/or charge slips and obtaining proper approvals.


• Access patient data for nursing and medical staff as needed.


• Maintains work area on nursing unit in a neat and orderly condition.


• Assists with orientation of new associates to the functioning of the nursing station.


• Performs other duties as required or directed.

Minimal Qualifications

Education

• High School Diploma or GED required or


• Completion of Crisis Prevention Intervention training within 6 months of hire. required and


• Associate's degree preferred

Experience

• Less than 1 year 6 months unit secretary registration or medical records or related clerical experience in a health care setting preferred and


• Experience in an acute care setting preferred

Knowledge Skills and Abilities

• Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.


• Ability to read write and speak or communicate in English to successfully accomplish the essential duties of the position.


• Ability to demonstrate ethical behavior that supports the hospital's mission values and commitment to compliance with all federal state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.


• Exhibits professionalism courtesy and excellent customer service while interacting with patients guests and co-workers.


• Ability to work effectively with people from a variety of culturally diverse backgrounds.


• Ability to maintain patient confidentiality.


• Knowledge of hospital information management systems.


• Strong knowledge of medical terminology


• Ability to maintain constant mental alertness and the ability to withstand a high level of tension and stress.


• Ability to maintain concentration when subjected to frequent and varied interruptions and variable noise levels.


• Ability to exercise judgment and initiative in the resolution of problems encountered.

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.