Unit Secretary

Signature Healthcare, MA; Brockton (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Savings Plan

Employee Assistance Program (EAP)

Tuition Reimbursement

PTO and Paid Holidays

Job summary

Signature Healthcare’s Brockton Hospital in Brockton, MA is hiring a Unit Secretary to assist in patient flow and front-desk operations. The role requires a high school diploma and offers a stable, full-time position in a community-based hospital environment focused on quality care.

The Unit Secretary will handle information, communicate with patients, physicians, and staff, and support safe, efficient admission, discharge, and scheduling processes.

Qualifications

• High school diploma or equivalent required.
• Previous health care experience desirable (preferred).
• Medical secretarial or computer-related courses preferred but not required.

Responsibilities

• Understands the customer’s needs and provides correct information and resolves problems.
• Functions calmly and logically under tense situations.
• Works with frequent interruptions and responds appropriately to unexpected situations.
• Demonstrates well-developed interpersonal skills to work with patients, physicians, and staff.
• Performs other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Meditech

IDX

AllScripts

Job description

Signature Healthcare’s Brockton Hospital is hiring for a Unit Secretary in Brockton, MA.
Our recently renovated Brockton Hospital is a modern healthcare facility with a focus on superior patient care and safety. Following extensive renovations, the hospital is equipped with an advanced infrastructure to meet the evolving healthcare needs of the community. Join our team at Brockton Hospital and be better and stronger than ever.

Unit Secretary Roles And Responsibilities

• Understands the customer’s needs and provide correct information and the ability to resolve problems requiring logical thinking and follow through.
• Functions calmly and logically under tense and difficult situations.
• Works with frequent interruptions and responds appropriately to unexpected situations.
• Constructive feedback and initiates appropriate actions to correct situations.
• Manages difficult patients.
• Deals with a variety of unique situations where only limited standardization may exist.
• Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
• Uses appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and suppliers.
• Demonstrates well-developed interpersonal skills to work in a fast paced environment involving interaction with associates, clients, and patients.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external).Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Performs other duties as assigned

Required Skills & Qualifications

At Signature Healthcare we offer an inclusive and welcoming culture for our employees to grow and flourish., so if you're interested in this opportunity but your experience does not align with every qualification, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Required

• High school diploma or equivalent required.

Preferred

• Previous health care experience desirable.
• Familiarity with CRT functioning highly preferred.
• Previous secretarial or computer experience desired preferably in a health-related field.
• Medical secretarial or computer-related courses preferred but not required.
• Meditech, IDX and AllScripts experience preferred.

Working at Signature Healthcare

Benefits

For 125 years, Signature Healthcare has been dedicated to delivering personalized healthcare services in a welcoming and medically advanced environment as one of the only not-for-profit community-based healthcare systems in southeastern Mass. Our focus on quality care, matched with our commitment to serving every individual, fosters an inclusive and supportive environment for our employees to grow and flourish in their careers. Join Signature Healthcare and enjoy a fulfilling work experience, complemented by our comprehensive benefits package, including but not limited to:

• Medical, Dental, and Vision
• Life and Disability
• Retirement Savings Plan
• Employee Assistance Program (EAP)
• Voluntary Benefits (Accident, Home & Auto, Pet, etc.)
• Tuition Reimbursement
• PTO and Paid Holidays