Unit Secretary

Indiana University Health; Bloomington (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Indiana University Health is seeking an Emergency Department Unit Secretary at Bloomington Hospital to provide essential administrative and communications support in a fast-paced Level III Trauma Center. The role acts as the central hub for physicians, nurses, EMS, patients and visitors, ensuring accurate documentation and smooth patient flow.

Responsibilities include handling calls, coordinating with care teams and departments, managing patient records, and responding to activations and alerts

Qualifications

• High school diploma or GED required.
• Completion of Medical Assistant/Medical Secretary classes or equivalent experience preferred.
• Basic Life Support (BLS) certification through the AHA preferred.
• 1-3 years of relevant experience in a health care setting preferred.
• Basic knowledge of medical terminology preferred.
• Must be able to complete required training program.

Responsibilities

• Manage and prioritize incoming phone calls, emergency notifications, and department communications.
• Facilitate communication between the care team, ancillary departments, inpatient units, EMS, and external agencies.
• Monitor department tracking systems and assist with patient flow activities.
• Prepare and maintain patient records, forms, and department documentation.
• Coordinate trauma activations, STEMI alerts, stroke alerts, and other emergency notifications according to established protocols.
• Assist patients, families, and visitors with information and wayfinding while maintaining confidentiality.
• Support compliance with regulatory, hospital, and departmental policies and procedures.

Skills

Communication

Teamwork

Attention to detail

Critical thinking

Prioritization

Customer service

Confidentiality

Professionalism

Adaptability

Education

High school diploma or GED

Medical Assistant/Medical Secretary training

BLS certification

Tools

MS Office

Job description

Schedule: 2, 12-hour shifts; 7:00am- 7:30pm with every third weekend rotation

Location: Bloomington Hospital

Job Description:

The Emergency Department Unit Secretary provides administrative and communication support to ensure safe, efficient patient care in a fast-paced Level III Trauma Center. This role serves as a central communication hub for the department, supporting physicians, nurses, ancillary departments, EMS, patients, and visitors while maintaining accurate documentation and facilitating patient flow.

Key Responsibilities:

• Manage and prioritize incoming phone calls, emergency notifications, and department communications.
• Facilitate communication between the care team, ancillary departments, inpatient units, EMS, and external agencies.
• Monitor department tracking systems and assist with patient flow activities.
• Prepare and maintain patient records, forms, and department documentation.
• Coordinate trauma activations, STEMI alerts, stroke alerts, and other emergency notifications according to established protocols.
• Assist patients, families, and visitors with information and wayfinding while maintaining confidentiality.
• Support compliance with regulatory, hospital, and departmental policies and procedures.

Qualifications:

• High School Diploma/GED required.
• Completion of Medical Assistant, Medical Secretary classes, or equivalent experience preferred.
• Basic Life Support (BLS) certification through the AHA preferred.
• 1-3 years of relevant experience in a health care setting preferred.
• Basic knowledge of medical terminology preferred.
• Must be able to complete required (if applicable) training program.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel).

Key Competencies:

• Communication and teamwork
• Attention to detail
• Critical thinking and prioritization
• Customer service
• Adaptability and resilience
• Confidentiality and professionalism

Physical Requirements:

• Ability to sit perform computer-based work for extended periods.
• Ability to manage multiple interruptions and function effectively in a high-stress emergency care environment.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.