Unit Manager, Team Member Services

Piedmont Airlines, Inc.; Charlotte (NC); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines, Inc. is seeking a Unit Manager for Team Member Services in Ground Handling to lead the TMS office and station training efforts in Charlotte, NC. You will plan, direct and coordinate work, while ensuring policy compliance and staff development.

Ideal candidates bring experience in a busy office, proven team leadership, and strong proficiency with Microsoft Office. This role involves scheduling, payroll, and disciplinary actions as needed, with opportunities for growth within

Qualifications

• Experience leading a busy office team and coordinating staff activities.
• Strong ability to plan ahead and preassign tasks.
• Proficiency with Microsoft Office Suite for reporting and documentation.

Responsibilities

• Oversee TMS office and station training activities.
• Prepare reports on staffing, attendance, safety and training.
• Maintain employment records for hires, terminations, leaves, transfers, promotions.
• Represent organization in worker’s compensation hearings and investigations.
• Manage schedules, vacations, payroll processing, and dependability.

Skills

Team leadership

Preplanning

Office environment

Microsoft Office

Staff coaching

Conflict resolution

Education

Bachelor’s Degree in Business Management or related field

Tools

Roster Apps

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Team Member Services (TMS) in our Ground Handling Department. The primary responsibility of the position is to plan, direct, supervise, and coordinate work activities of subordinates and staff in the TMS office in accordance with established policies and procedures. The successful candidate will have previous experience in a busy office environment and proven success as a team leader with the ability to preplan. This position will report to the Department Manager, Team Member Services.Essential Duties:Oversight of the TMS office and station training departmentAdministrative duties to include daily/weekly/monthly reports relating to staffing, workman’s compensation, dependability, airport badge accountability, and mandatory training documentationPrepare and maintain employment records related to events such as hiring, termination, leaves, transfers, promotionsCompile and prepare reports and documents pertaining to personnel activitiesRepresent organization at worker’s compensation hearings and investigationsMaintain all work schedules, vacation schedules, payroll processing, and corrective action for dependabilityKeep company goals and customer expectations in mind when overseeing daily operationsCoach and provide career development to the staffCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesJob Qualifications and Competencies:Previous experience in a busy office environmentProven success as a team leader with ability to preplanAbility to work independently, set and meet own deadlinesAble to defuse conflicts among team members and administer corrective action as necessaryExtensive knowledge of Microsoft Office SuitePrior experience with internal controls processes for accountable itemsPreferred Qualifications:Previous management experience in an airport hub environmentBachelor’s Degree in Business Management or related fieldFamiliarity with Roster AppsKnowledge of Worker’s Compensation Guidelines and ProcessesWork Environment:Standard office environment, use of telephones, computers, and other office equipmentSome travel may be requiredAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Occasional lifting up to 25 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$55,500.00/Annual SalaryAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:September 9, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.