Team Member Services Supervisor

Southern Arkansas University; United States; On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Paid training

Vacation

Medical and dental coverage

401(k) plan

Family travel on American Airlines

Job summary

A major airline in the United States is seeking a Team Member Services Supervisor. The role involves overseeing TMS operations, providing administrative support, and coaching staff. Ideal candidates should have strong organizational skills, proficiency in Microsoft Excel, and previous administrative experience. This position offers a starting rate of $17.50 per hour along with additional benefits including 401(k), vacation, and medical coverage. Join a supportive team that values your career growth.

Qualifications

• Previous administrative experience in a busy office environment.
• Ability to work independently meeting specified deadlines.
• Proven success as a team leader with ability to pre-plan.

Responsibilities

• Supervise the daily operation of the TMS office.
• Create daily work rosters and payroll processing.
• Resolve employee questions and document complaints.

Skills

Organisational skills

Communication skills

Conflict resolution

Team leadership

Microsoft Excel

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

QIK

Workday

SharePoint

Job description

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We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is in the way we deliver industry‑leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a reliable, motivated professional to join our team as a Team Member Services Supervisor. The Team Member Services (TMS) Supervisor is responsible for coaching and providing career development to the staff. This position manages the operational activities of the department in accordance with established policies and procedures. Administrative duties assigned may include daily/weekly/monthly reports. This role also supports the operation in leading the other agents in administrative tasks, such as monitoring phones, maintaining employee personnel files, and payroll processing. The successful candidate will have excellent organisational skills, communication skills, and an advanced ability with Microsoft Excel. This position reports to the Department Manager, Team Member Services.

Essential Duties:

• Supervise the daily operation of the TMS office
• Create daily work rosters, database entry, payroll processing
• Resolve employee questions and document complaints
• Correct non‑compliant behaviour and implement corrective action as needed
• Maintain a high level of confidentiality
• Guide team members in collaborating with external workgroups to complete projects and tasks
• Monitor and maintain station employee dependability records and administer corrective action reports

Job Qualifications and Competencies:

• Previous administrative experience in a busy office environment
• Outstanding organisational skills and ability to multi‑task
• Ability to work independently meeting specified deadlines
• Ability to work well with all levels of management and support staff
• Advanced ability with Microsoft Excel
• Excellent verbal and written communication skills
• Proven success as a team leader with ability to pre‑plan
• Experience in conflict resolution and de‑escalation
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule

Preferred Qualifications:

• Computer skills to include QIK, Microsoft Office Suite, and Outlook
• Familiarity with Roster Apps, Workday, and SharePoint
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Current Piedmont employee with a minimum six (6) months of service
• Knowledge of payroll processes, corrective action forms, and delegation of administrative tasks
• Standard office environment, use of telephones, computers, and other office equipment

Physical Requirements:

Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10‑year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$17.50/Hourly

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.