APA Manager

NYC Administration for Children's Services; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

The NYC Administration for Children's Services seeks an Administrative Director of Social Services in New York City to lead the Residential Care Monitoring Team and oversee site visits across the five boroughs. The role focuses on ensuring compliance with ACS and OCFS standards and on driving continuous quality improvement in residential facilities.

Reporting to the Deputy Director of APA, you will supervise staff, analyze performance data (PAMS), gather evidence through interviews, and develop

Qualifications

• A baccalaureate degree with four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency or related field.
• Experience in social services administration or program oversight is desired.

Responsibilities

• Manage a team of residential specialists that conduct site visits and monitor compliance with ACS and OCFS standards.
• Coach and support the residential team during site visits across NYC and outer boroughs.
• Analyze Provider Agency Measurement System data to assess practice and outcomes.
• Interview youth and staff to gather information on safety, permanency and well-being.
• Develop tracking systems for quality assurance and improvement.
• Produce reports and improvement strategies for provider agencies.
• Prepare written performance reports and participate in meetings with providers to discuss findings.

Education

Baccalaureate degree with four years of progressively responsible experience including one year at administrative/managerial level

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $90,000 - $100,000.00.

THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Agency Program Assistance (APA) unit is a core component of the ACS provider performance monitoring. The unit performs monthly safety checks, manages case/child safety and risk alerts, corrective actions, and facilitates continuous quality improvement with every provider agency and program under IOC. APA utilizes performance indicators and data concerning safety practice and service delivery in the provider agency’s programs to identify systemic strengths and weaknesses. APA also conducts informative and educational meetings with provider agencies to discuss performance and findings.

Within APA, the Residential Care Monitoring Team conducts site visits for child welfare residential facilities at a minimum of twice a year (once announced and once unannounced). The team ensures that all contracted child welfare residential facilities meet ACS Quality Assurance Standards and New York State Regulations. Additionally, the team works with Residential Care Program Sites/Facilities in developing and implementing performance improvement strategies to ensure youth safety and promote continuous quality improvement. Travel across the five boroughs, Westchester, Suffolk, and Nassau counties is required as needed to conduct site visits.

Reporting to the Deputy Director of APA, the Residential Care Manager will be responsible for the following:

• Manage a team of residential specialists that will conduct residential care site visits regularly to monitor site compliance with ACS and OCFS standards and regulations and gauge administrative practice.
• Assist, coach and support the residential team in conducting site visits throughout New York City and outer boroughs.
• Evaluate and monitor provider performance through the analysis of Provider Agency Measurement System (PAMS) and outcomes data to gauge assessment and treatment practice, Evidence-Based interventions, permanency planning, and family engagement.
• Support the team in Interviewing youth and program site staff as needed to gather information about site safety, permanency and child well-being practice.
• Support the team in conducting case reviews as needed.
• Develop and monitor tracking systems for quality assurance and improvement.
• Support team members in developing comprehensive improvement strategies that are measurable and specific for each provider. Gather qualitative and quantitative data to assess the performance of provider agencies and produce reports to inform system improvement.
• Develop written performance reports, including performance composites for profiles.
• Participate in informative and educational meetings with provider agencies to discuss performance and findings.
• Perform other related duties as required.

Additional Info

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212-676-6955.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $68,214.00 – $223,299.00