Unit Manager

Tellworks Logistics; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision & Dental insurance

Job summary

Tellworks Logistics in Jacksonville, FL is seeking a seasoned warehouse and operations leader to oversee day-to-day facility operations, drive performance, and shape our growth. This role demands hands-on leadership, strong analytics, and a relentless focus on safety, accuracy, and customer service.

You will partner with regional management, monitor KPIs, and implement process improvements across receiving, put-away, picking, and shipping to meet SLAs and protect assets.

Qualifications

• 5+ years in warehousing/operations leadership.
• Proven ability to manage KPIs and SLA performance.
• Strong analytical and data mining skills.

Responsibilities

• Oversee day-to-day facility operations.
• Lead weekly regional operations meetings.
• Troubleshoot operational and customer issues.
• Monitor KPIs and ensure SLA attainment.
• Ensure proper receiving, put-away, picking, and shipping.
• Drive safety and process standardization.
• Coach site team and manage staffing and overtime.
• Collaborate with management to optimize capacity and workflow.
• Generate reports from data analyses.

Skills

Entrepreneurial spirit

Customer relationship building

Warehousing operations

Team leadership

Data analysis

Process improvement

Job description

Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. Our company offers warehouse and logistics services as well as value added services and supply chain consulting for companies who depend on service excellence and require a personalized, rather than one-size-fits-all, approach to their materials management requirements.

Tellworks Logistics is a rapidly growing logistics company known for its entrepreneurial spirit and agility. We are seeking a seasoned warehouse and operations leader, ready to hit the ground running. This role provides a unique opportunity for the right candidate to wield substantial influence in the success and growth of our organization.

Job Description

• This position is responsible for the overall day-to-day management and oversight of the facility
• Participate in weekly meetings with the Regional Operations manager, focusing on performance and execution.
• Troubleshoot problems including customer, system, or operational, and provide corrective action in order to resolve them.
• Record and monitor KPIs (SLA’s) per contract; working with the Operations Manager as needed to rectify and resolve issues that have contributed to underperformance.
• Ensure that all processes related to receiving, product put-away, picking, and shipping are followed and take corrective action when not followed.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Work directly with internal and external management to improve customer relationships
• Perform weekly/Monthly cycle count and consolidations ensuring that SLA’s are met
• Ensure that all asset tag products are properly processed and that all tagged assets are captured during the receiving and shipping process in order to mitigate at-risk liabilities.
• Drive process improvement and warehouse process standardization; ensuring that training is completed as needed
• Drive Safety Initiative; ensuring that the facility is maintained in a safe, clean, and orderly condition.
• Provide leadership and coaching to site-based team; through active recruiting, training, and evaluating employees
• Review and approve all overtime and purchases with the Operations Manager
• Oversee warehouse operational requirements by scheduling and assigning employees and following up on work results.
• Monitor the RMA order process, ensuring that SLAs are met
• Monitor site capacity, working with Operations Manager and customer to regulate material flow, making recommendations to management on overflow space as needed
• Participate in and facilitate regional customer meeting
• Work with management to ensure that all OOS activities are tracked, logged, and quoted for customer approval
• Must have the ability to mine and analyze data in order to generate reports
• Provide work direction and coordinate the schedules and activities on a daily basis.
• Perform all other duties as required by Management

Qualifications And Skills

• Assertive, energetic, and tireless entrepreneurial spirit
• Strong focus on customer relationship building
• Knowledge of warehousing operations +5 years of experience.
• Ability to coordinate intra-departmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery
• Strong analytical skills,

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision & Dental insurance

Schedule

• Monday to Friday

Work Location: In person