UNIT DIRECTOR - ARIZONA STATE UNIVERSITY

SSC Services For Education; Tempe (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Commuter Benefits

Job summary

SSC Services for Education seeks a Unit Director to oversee Arizona State University facilities operations within a defined zone, ensuring safe, reliable, and high-quality campus services. This hands-on leader partners with the Operations Manager to guide frontline teams, coordinate staffing, and uphold service standards across areas.

The role emphasizes strong client relations, organizational discipline, and strategic thinking to drive continuous improvement and safety compliance on campus.

Qualifications

• Bachelor’s degree preferred; associate degree or equivalent combination of education and relevant experience considered.
• 3+ years of progressive experience in facilities operations, custodial/environmental services, campus services, hospitality, or related service environment.
• Prior experience supervising or supporting frontline teams and operational leaders.
• Higher education, large campus, institutional, or similarly complex facilities experience preferred.
• Strong customer service and client relationship skills with the ability to communicate effectively across multiple stakeholder groups.
• Strong organizational, prioritization, and problem-solving skills with the ability to manage multiple operational priorities.
• Demonstrated ability to coach teams, reinforce standards, and drive accountability and service excellence.
• Working knowledge of safety, quality assurance, staffing, and operational performance practices.
• Proficiency with Microsoft Office and familiarity with work order, CMMS, or facilities management systems preferred.

Responsibilities

• Support daily facilities operations, ensuring consistent execution of service standards, work procedures, safety requirements, and client expectations.
• Partner with the Operations Manager and site leadership to coordinate staffing, workflows, priorities, and operational resources.
• Lead and support supervisors and frontline teams through regular communication, coaching, training, and performance feedback.
• Build strong relationships with university stakeholders and respond proactively to service needs, concerns, and operational priorities.
• Monitor operational performance, identify service gaps, and implement solutions that improve quality, efficiency, and customer satisfaction.
• Support safety, sanitation, quality assurance, and preventive maintenance programs in accordance with SSC, university, and regulatory standards.
• Assist with labor management, purchasing, supply controls, and other operational activities to support financial and productivity goals.
• Conduct facility inspections and operational reviews to ensure readiness, quality, and compliance with established standards.
• Collaborate with internal departments and campus partners to support projects, events, and evolving operational needs.
• Support continuous improvement initiatives and special projects as assigned.

Skills

Staff supervision

Facilities operations

Customer service

Operational planning

Education

Bachelor's degree preferred

Associate degree or equivalent

Tools

Microsoft Office

CMMS

Job description

SSC

Position Title: UNIT DIRECTOR - ARIZONA STATE UNIVERSITY

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can‑do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Job Summary

The Unit Director supports the overall delivery of facilities services for SSC at Arizona State University within a specific zone, helping ensure a safe, reliable, and high-quality campus environment. Partnering closely with the Operations Manager, this role provides day-to-day operational leadership, supports frontline and management teams, and helps drive consistent execution of service standards across assigned areas.

This position is ideal for a hands‑on, service‑oriented leader who thrives in a dynamic campus environment and brings strong organizational skills, operational discipline, and a commitment to building strong relationships with clients, employees, and campus partners.

Essential Duties & Responsibilities

• Support daily facilities operations, ensuring consistent execution of service standards, work procedures, safety requirements, and client expectations.
• Partner with the Operations Manager and site leadership to coordinate staffing, workflows, priorities, and operational resources.
• Lead and support supervisors and frontline teams through regular communication, coaching, training, and performance feedback.
• Build strong relationships with university stakeholders and respond proactively to service needs, concerns, and operational priorities.
• Monitor operational performance, identify service gaps, and implement solutions that improve quality, efficiency, and customer satisfaction.
• Support safety, sanitation, quality assurance, and preventive maintenance programs in accordance with SSC, university, and regulatory standards.
• Assist with labor management, purchasing, supply controls, and other operational activities to support financial and productivity goals.
• Conduct facility inspections and operational reviews to ensure readiness, quality, and compliance with established standards.
• Collaborate with internal departments and campus partners to support projects, events, and evolving operational needs.
• Support continuous improvement initiatives and special projects as assigned.

Preferred Qualifications

• Bachelor’s degree preferred; associate degree or equivalent combination of education and relevant experience considered.
• 3+ years of progressive experience in facilities operations, custodial/environmental services, campus services, hospitality, or a related service environment.
• Prior experience supervising or supporting frontline teams and operational leaders.
• Higher education, large campus, institutional, or similarly complex facilities experience preferred.
• Strong customer service and client relationship skills with the ability to communicate effectively across multiple stakeholder groups.
• Strong organizational, prioritization, and problem‑solving skills with the ability to manage multiple operational priorities.
• Demonstrated ability to coach teams, reinforce standards, and drive accountability and service excellence.
• Working knowledge of safety, quality assurance, staffing, and operational performance practices.
• Proficiency with Microsoft Office and familiarity with work order, CMMS, or facilities management systems preferred.

Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_SSC.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

SSC maintains a drug‑free workplace.