Unit Customer Service Specialist / Fort Smith

Baptist Health Arkansas; Fort Smith (AR); On-site; USD 30,000 - 39,000; Full time

Job summary

The Baptist Health Arkansas unit is seeking a Unit Customer Service Specialist / Secretary in Fort Smith. The role focuses on patient satisfaction, clear communication, and keeping the nursing unit organized and efficient.

You will perform secretarial tasks, handle inquiries from patients and visitors, and support data entry and computer-based processes. CPR certification is required within 60 days of employment and English fluency is essential.

Qualifications

• High school diploma or equivalent.
• CPR certification within the first 60 days of employment.
• Fluent in English.
• Willing to work flexible hours.
• Data entry experience preferred.
• Some knowledge of computer programs preferred.

Responsibilities

• Perform secretarial and administrative duties on the nursing unit.
• Support patient satisfaction and effective communication.
• Maintain organized unit operations.
• Handle inquiries from patients and visitors.

Skills

Fluent English

Self-motivation

Multitasking

Organizational skills

Education

High school diploma or equivalent

CPR certification

Tools

Data entry software

Computer programs

Job description

Unit Customer Service Specialist / Fort Smith

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Other information:

Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

Preferred: Data entry experience and some knowledge of computer programs.

Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized72.00 hours bi-weekly.

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