Unit Customer Service Specialist

Baptist Health Arkansas; Little Rock (AR); On-site; USD 34,000 - 39,000; Full time

Job summary

Baptist Health Arkansas is seeking a Unit Customer Service Specialist / Secretary to support the nursing unit with essential secretarial and administrative tasks. The role emphasizes patient satisfaction, clear communication, and organized unit operations to ensure smooth daily activities.

Qualifications include a high school diploma, fluent English, and CPR certification within 60 days. Flexibility in hours is required; data entry experience is a plus.

Qualifications

• High school diploma or equivalent.
• CPR certification within the first 60 days of employment.
• Fluent in English.
• Willing to work flexible hours.

Responsibilities

• Perform a variety of secretarial and administrative duties to support the nursing unit.
• Focus on patient satisfaction, efficient communication, and organized unit operations.

Skills

Medical terminology

Self-motivation

Multitasking

Prioritization

Organizational skills

English fluency

Education

High school diploma

CPR certification within 60 days

Job description

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Other information:

1. Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

2. Preferred: Data entry experience and some knowledge of computer programs.

3. Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized72.00 hours bi-weekly.

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Today, Baptist Health is Arkansas' most comprehensive healthcare organization with more than 250 points of access that include 11 hospitals, urgent care centers, a senior living community, and over 100 primary and specialty care clinics in Arkansas and eastern Oklahoma.