Unit Coordinator (FT, .9 Day)

Connections Health Solutions; King of Prussia (PA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401k plan

PTO 160 hours/yr + holidays

Parental leave

Job summary

Connections Health Solutions in King of Prussia, PA, seeks a Unit Coordinator to provide essential administrative support to clinical services and ensure smooth unit operations. Responsibilities include registration, insurance verification, scheduling, and coordinating with the clinical team.

The role requires a High School Diploma or equivalent, 1 year of strong customer service experience, 3 years of clerical work, and ability to obtain a notary within 90 days, plus mandatory BLS within seven

Qualifications

• High School Diploma or equivalent is required.
• 1 year of exceptional customer service experience is required.
• 3 years of clerical experience is required.
• Notary certification or ability to become a notary within 90 days is required.
• BLS (Basic Life Support) must be obtained within seven days of hire.
• Background checks including Child Abuse, FBI, PA State Police are required.

Responsibilities

• Register individuals for services and verify Medicaid eligibility and health plan enrollment.
• Coordinate with clinical staff to communicate patient concerns and ensure smooth unit operations.
• Greet visitors, manage security, and maintain the logbook and badges.

Skills

Customer service

Clerical experience

Notary

EHR systems

Communication

Education

High School Diploma or Equivalent

Tools

EHR systems

Job description

King of Prussia, Pennsylvania, United States

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

TheUnit Coordinatorprovides essential administrative and clerical support to clinical services, ensuring the smooth and efficient functioning of the unit. Responsibilities include overseeing individual registration, verifying insurance, managing office tasks, tracking unit census, monthly data discrepancy reports, sending referral packets for inpatient treatment, scheduling transportation to inpatient, receive incoming referral packets, and coordinating with clinical staff to optimize unit operations.

• Individual Registration and Insurance Verification:
  • Register individuals for services in the appropriate episode of care, including verifying Medicaid eligibility, health plan enrollment, and other third-party insurance confirmations.
  • Collect necessary authorizations and release of information documents. Schedule appointments as needed.
• Collaboration with Clinical Team:
  • Work closely with the clinical team to communicate any concerns regarding an individual’s psychiatric or medical presentation to the appropriate discipline.
• Visitor and Security Management:
  • Greet and receive visitors, maintaining security protocols by monitoring the logbook, issuing visitor badges, and ensuring adherence to procedures.
• Electronic Health Record Management:
  • Accurately oversee and update the episode of care in the Electronic Health Record (EHR).
  • Coordinate the discharge process with other inpatient facilities and manage records within the EHR system.
• Clinical Records and Communication:
  • Obtain and manage clinical records/documents as requested. Communicate relevant information to physicians, nurses, and clinical team members. Coordinate with other providers to facilitate discharges and transfers.
• Involuntary Process Assistance:
  • Assist with the 302 involuntary processes, serving as a liaison between departments and ensuring effective communication across multiple disciplines involved in individual care.
• Unit Operations and Supplies:
  • Coordinate the ordering of individual meals, equipment, and maintain necessary unit supplies for daily operations.
• Customer Service and Support:
  • Promote a welcoming environment through excellent customer service. Serve as a resource for families, visitors, and vendors, addressing their needs and inquiries.
• Telephone Management:
  • Answer incoming calls, provide information, transfer calls, and take messages as necessary to ensure smooth communication.
• Additional Duties:
  • Perform all other duties as assigned, contributing to the overall efficiency and effectiveness of the unit.

What You’ll Bring:

• High School Diploma or Equivalent
• One (1) year of exceptional customer service-oriented work experience
• Three (3) years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days
• Must be able to perform Safe Clinch patient restraint techniques
• BLS (Basic Life Support) must be obtained within seven days of hire
• Must pass the following background checks:
  • Child Abuse Clearance
  • FBI Criminal Background Check
  • Pennsylvania State Police Criminal Record Check
  • Medical screenings (Physical, TB, and Drug test)
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• Experience in a behavioral health, crisis services, healthcare, or clinical administrative setting
• Prior experience with individual registration, insurance verification, or eligibility confirmation
• Experience working with Electronic Health Record (EHR) systems
• Experience working in a fast-paced, 24/7 clinical or customer-facing environment

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.