Unit Coordinator |Mass Eye and Ear | Surgical Suites

Massachusetts Eye and Ear; Boston (MA); On-site; USD 26,000 - 37,000; Part time

Job summary

Massachusetts Eye and Ear is hiring a Unit Coordinator for the Mass Eye and Ear Surgical Suites. This 30-hour-per-week position supports unit-based and hospital-wide clinicians, coordinating patient flow, admissions, discharges and transfers, and handling routine clerical duties in a fast-paced ambulatory surgery setting.

The role emphasizes strong communication, organization and collaboration with nursing and ancillary departments to ensure safe, efficient patient care.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Unit Coordinator Certification is preferred.
• 1–2 years of administrative support experience required.
• Proficiency with MS Office and standard office equipment.
• Strong proofreading, written and verbal communication skills.

Responsibilities

• Provides administrative support to unit-based and hospital staff as liaison for patients, families and clinicians.
• Coordinate day-to-day patient flow including admissions, discharges and transfers.
• Greet patients, families and coworkers in a professional manner.
• Enter admissions, discharges and transfers into the EMR accurately and timely.
• Schedule consultations, tests, procedures and patient transport; coordinate with ancillary services.

Skills

Verbal and written communication

Time management

Interpersonal skills

Proofreading / editing

Medical terminology familiarity

Education

High School Diploma or GED

Associate degree preferred

Tools

MS Office

Office equipment operation

Job description

Site: Massachusetts Eye and Ear InfirmaryMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThe Opportunity: Unit Coordinator-Mass Eye and Ear Surgical SuitesSchedule:30 hours a week | (3) 10-hour shiftsMonday - Friday | 6:00 am -4:30 pmNo weekends/No holidaysThe Mass Eye and Ear 6th Floor Surgical Suites are a high-volume ambulatory surgery center located within the Mass Eye and Ear main campus. The unit provides specialized surgical care for both adult and pediatric patients and is primarily dedicated to ophthalmology services, including cataract, glaucoma, retina, neuro-ophthalmology, and oculoplastic procedures. Within the department are five operating rooms, five pre-operative bays, and seven recovery bays, supporting a fast-paced surgical environment focused on delivering safe, efficient, and patient-centered careEssential Functions (Key Roles & Responsibilities)• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.• Also expected to provide outstanding services for every customer interaction.• Actual job duties may vary by department.• Performs clerical and other duties to assist in the general administration of the floor or unit.• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.• Schedules consultations, tests, procedures, and patient transport to other departments.• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department• Performs other duties as assigned Complies with all policies and standardsQualificationsQUALIFICATIONSHigh School Diploma or Equivalent RequiredAssociate degree PreferredLicenses/CertificationsUnit Coordinator Certification - National Association of Health Unit Coordinators, Inc. PreferredWork Experienceadministrative support experience 1-2 years requiredKnowledge, Skills and AbilitiesProficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.Proficiency in MS Office.Ability to proofread and edit written documents.Ability to use phone system.Managing one's own time and the time of others.Strong verbal & written communication skills.Strong interpersonal, written and oral skills.Ability to use standard office equipment.Familiarity with medical terminology.Additional Job Details (if applicable)Remote TypeOnsiteWork Location243-245 Charles StreetScheduled Weekly Hours30Employee TypeRegularWork ShiftDay (United States of America)Pay Range$18.58 - $26.58/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.