Unit Coordinator II (Pool/PRN)

Connections Health Solutions; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) company match

Generous PTO

Parental leave

Job summary

Connections Health Solutions in Phoenix, Arizona, is seeking a Unit Coordinator II to provide vital administrative support to clinical services. The role involves registering individuals, coordinating petitions, and assisting medical staff. Candidates should have at least 3 years of administrative experience and 1 year of behavioral health experience.

This full-time position offers comprehensive health insurance, 401(k) matching, generous PTO starting at 160 hours annually, and more. Join us in making a difference!

Qualifications

• At least 3 years of administrative experience.
• At least 1 year of behavioral health experience.
• A current notary required or the ability to become a notary within the first 90 days.

Responsibilities

• Provides administrative and clerical support of clinical services.
• Oversees the individual registration process and insurance verification.
• Coordinates handling petitions and checks for completeness.
• Assists medical staff with obtaining consumer information.
• Arranges pick-up orders with police and documents efforts.
• Coordinates bed placement of patients with other facilities.
• Answers telephones for admission and discharge purposes.
• Maintains the patient board and electronic tracking system.
• Participates in ongoing training to maintain competency.
• Performs all other duties as assigned.

Skills

Administrative experience

Behavioral health experience

Notary skills

Education

High School Diploma or equivalent

Job description

Connections Health Solutions is a leading provider of immediate‑access behavioral health crisis care. Our team combines medical and recovery‑oriented treatment to stabilize individuals in crisis and connect them to community‑based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician‑led and data‑driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Well‑Being as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.

What You’ll Do

Unit Coordinator II provides administrative and clerical support of clinical services. Oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit.

• Registers and checks enrollment eligibility, including Third Party Liability and private insurance.
• Coordinates the administrative process for handling petitions. Checks petitions for completeness, notarizes petitions, logs the petition and hands it off to the prescribing provider for review.
• Assists medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other providers. Monitors medical and clinical timelines of involuntary processes.
• Arranges pick‑up orders with police and documents all efforts made to law enforcement. Oversees that all Court‑Ordered Evaluations (COE) / Persistently and Acutely Disabled (PAD) detention orders are served, and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Coordinates and oversees bed placement of patients with other facilities and within the Electronic Health Record (EHR).
• Answers telephones for admission and discharge purposes (i.e., police, EDs and other psychiatric hospitals).
• Maintains the patient board: entering new arrivals, assigns providers, nurses, crisis workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real‑time admission status.
• Participates in ongoing training including in‑services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post‑testing/observation of direct supervisor.
• Performs all other duties as assigned.

What You’ll Bring

• At least 3 years of administrative experience.
• High School Diploma or equivalent.
• At least 1 year of behavioral health experience.
• A current notary required or the ability to become a notary within the first 90 days.

Mandatory vaccination policy: All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the company’s exemption process prior to their start date as a condition of employment.

What We Offer

Full‑time only

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity.
• CHS pays for Basic Life, AD&D, Short and Long‑Term Disability.
• Voluntary Life insurance option for employees and their families.
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401(k) company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Company‑paid parental leave available to eligible employees.

All employees (Pool, Part‑time and Full‑time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support.
• After 90 days, you are auto‑enrolled in the 401(k) plan.

Connections Health Solutions is proud to be a Second Chance employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.