Unit Coordinator Contact Center Full Time

Pine Rest Christian Mental Health Svc; Grand Rapids (MI); On-site; USD 27,000 - 41,000; Full time

Job summary

Pine Rest Christian Mental Health Services is seeking a Unit Coordinator to provide administrative support on the unit, including greeting patients, handling calls, scheduling, and maintaining records. The role requires discretion with sensitive information and collaboration with the interdisciplinary team.

The position involves data entry, proofreading, and assisting physicians and staff with documentation, with emphasis on accuracy, timeliness, and compassionate service in a diverse setting.

Qualifications

• Requires high school diploma and related administrative training.
• Experience in administrative support and confidential information handling.
• Strong communication and proofreading skills are essential.

Responsibilities

• Greet and direct visitors or patients and answer questions.
• Answer phones, screen calls and transfer appropriately.
• Set appointments and coordinate scheduling.
• Maintain and file records, input data in computer systems.
• Prepare and edit correspondence for accuracy and clarity.
• Order supplies and assist with unit operations as needed.

Skills

Customer service

Time management

Communication

Attention to detail

Education

High school diploma

Tools

Data entry systems

Job description

Cost Center151 Contact CenterScheduled Weekly Hours40Work ShiftShift & StatusWhat Will You Do?As a Unit Coordinator at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Unit Coordinator performs administrative support duties including composing sensitive correspondence, proof reading and editing materials for accuracy and clarity, gathering information to develop reports, maintaining department files, answering the phones, distributing mail, setting up appointments, ordering supplies, attending meetings and bringing back and communicating the information and faxing/copying materials. Uses discretion and judgment when screening visitors and telephone calls, making necessary grammatical or spelling changes in correspondence, and rearranging workload in order to meet deadlines. Unit Coordinatorsare dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.Principal Duties and Responsibilities:Plans and implements assigned projects from directions given by the Clinical Service Manager, and lead/charge RN, which may have program- or organization-wide significance.Offers administrative support including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, answering the phones, appropriately transferring and screening calls, setting appointments, ordering psych testing and inputting data in the computer systems.Assists all of interdisciplinary team, helping on the unit as needed, faxing and copying needed information.Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data based systems that are semi complex.May schedule patient appointments.May complete all patient orientation for unit.Maintains medical records, including assisting physicians in completing medical records. May handle high-level information to internal and external customers/patients.Releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.Provides patient care as needed and directed by the charge RN or Clinical Manager.Reports any adverse outcomes for patients and/or staff to the charge RN or Clinical Manager.Holds purchasing authority through ordering and maintaining office supplies, medical supplies, personal hygiene supplies, kitchen supplies and copy work with approval from clinical service manager.Responsible to create a work friendly environment and one that fosters a positive, therapeutic environment through effective communication and organization.Responsible to role model the mission and values of the organization, presenting a professional image that is projected in appearance, attitudes and behaviors, time management and communication skills. Provides spiritual, emotional, social, mental and physical support to patients.What Does This Role Require?Position requires completion of high school (or equivalent) and additional training related to duties above.Benefits:Medical, dental, vision & life insurance plans403(b) retirement match contribution by Pine RestGenerous PTO for full and part time employeesTuition assistance & loan forgivenessEmployee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.Partnership with Davenport University provides generous discount on tuition for employees and family members.Notice:Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.Successful completion of a drug screen prior to employment is also part of our background process.Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.The equivalent base pay range for this position is $19.76 - $29.64. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.