Unit Coordinator, Antepartum/Postpartum- 40 hrs, Days

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

The Antepartum/Postpartum Unit at BIDMC seeks a Unit Coordinator to support daily operations, admissions, discharges, transfers, and patient flow in a fast-paced inpatient setting.

You will serve as a liaison between patients, families, visitors and the care team, maintain accurate records, and help create a welcoming environment while upholding high standards of service and safety.

Qualifications

• High School diploma or GED required; associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience and basic computer skills.

Responsibilities

• Coordinate and support day-to-day unit operations in a fast-paced inpatient environment.
• Partner with nursing staff to facilitate patient admissions, discharges, and transfers.
• Serve as a communication liaison between patients, families, visitors, and the interdisciplinary care team.
• Maintain accurate patient information and support administrative workflows.
• Assist in creating an organized, efficient, and welcoming environment for patients and staff.

Skills

Customer service

Basic computer skills

Education

High School diploma or GED

Associate's degree

Tools

Basic computer systems

Job description

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • DayWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Antepartum/Postpartum | Beth Israel Deaconess Medical Center (BIDMC)The Antepartum/Postpartum Unit at BIDMC provides comprehensive inpatient care for antepartum and postpartum patients and their newborns. The unit consists of 62 private patient rooms across three units on two floors, designed to support safe, high-quality, family-centered care. Services include antepartum and postpartum care supported by a shared Level 1 newborn nursery divided into two functional areas.About the RoleThe Unit Coordinator serves as a central resource for communication and coordination within the Antepartum/Postpartum Unit. Working closely with nurses and other members of the care team, this role helps support daily operations, patient flow, and exceptional service while contributing to a positive experience for patients, families, and visitors.What You’ll DoCoordinate and support day-to-day unit operations in a fast-paced inpatient environment.Partner with nursing staff to facilitate patient admissions, discharges, and transfers.Serve as a communication liaison between patients, families, visitors, and the interdisciplinary care team.Maintain accurate patient information and support administrative workflows.Assist in creating an organized, efficient, and welcoming environment for patients and staff.Provide outstanding customer service in every interaction.Team and CultureJoin a collaborative team dedicated to delivering high-quality, patient- and family-centered care across the perinatal continuum. The Antepartum/Postpartum Unit values teamwork, communication, and mutual support, recognizing the important role Unit Coordinators play in ensuring smooth operations and a positive experience for patients, families, and staff. As part of an academic medical center, you’ll work alongside skilled clinicians and administrative professionals committed to excellence in careJob Description:Essential Responsibilities:Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.Required Qualifications:High School diploma or GED required. Associate's degree preferred.0-1 years related work experience required.Prior customer service experience.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Preferred Qualifications:Previous administrative experience in a healthcare setting.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.Pay Range:$20.50 – $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/DisabledJob detailsEmployment: Full-timeHours/Week: 40Shift: DayCategory: Nursing OperationsPay Range: $20.50 - $27.59FLSA: Non-ExemptReq ID: JR99663