Unit Communications Associate | PICU | Part Time Benefited

Children's National Medical Center; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Communication Coordinator for their nursing unit. This pivotal role involves coordinating communication activities, maintaining patient care records, and performing essential clerical duties to ensure the efficient operation of the Unit Communication Center. The ideal candidate will excel in customer service, demonstrating exemplary communication skills while interacting with patients, families, and staff. Join a team that values safety, collaboration, and proactive customer service, making a meaningful impact on patient experiences in a dynamic healthcare environment.

Qualifications

• 1 year experience in a healthcare environment is required.
• High School Diploma or GED is mandatory for applicants.

Responsibilities

• Coordinate communication activities for the nursing unit.
• Maintain patient care records and perform clerical duties.
• Assist with patient care-related activities and safety.

Skills

Computer knowledge and proficiency

MS Word skills

Organizational skills

Analytical skills

Communication skills

Attention to detail

Basic mathematics skills

Tactful interaction

Emergency response

Education

High School Diploma or GED

Associate's Degree

Job description

Description

Coordinates communication activities for the nursing unit and models exemplary performance standards of customer service for patients, families, and internal customers. Maintains patient care records and related documentation as determined by Health Information Management and Unit Support Services. Performs clerical duties for a specific unit, including receptionist responsibilities, to ensure the efficient operation of a Unit Communication Center.

Qualifications

Minimum Education
High School Diploma or GED (Required)
Associate's Degree and/or some college (Preferred)

Minimum Work Experience
1 year in a healthcare environment (Required)

Required Skills/Knowledge

• Computer knowledge and proficiency required.
• Basic MS Word skills.
• Excellent organizational, analytical, and communication skills required.
• Legible handwriting and attention to detail.
• Basic mathematics skills.
• Ability to interact tactfully and diplomatically with all levels of staff, patients, and visitors.
• Ability to respond quickly to emergency situations when needed.
• Follow hospital and departmental policies and procedures.
• Remain on unit during shift, notifying staff when leaving for errands.
• Use designated areas for breaks and leave patient care areas when shift ends.
• Maintain a neat and organized work area and use downtime productively.

Functional Accountabilities

Communication Link between Patients/Families and Healthcare Staff

• Greet patients, families, staff, and visitors warmly.
• Communicate effectively, providing helpful and caring information, and follow up as needed.
• Coordinate with staff for admissions, discharges, and transfers.
• Answer calls professionally and relay messages accurately.
• Maintain communication boards and follow visitor policies.

Operational Duties

• Verify bed status, maintain census, and coordinate environmental needs.
• Assist with patient satisfaction surveys and mail distribution.

Assisting with Patient Care-Related Activities

• Answer call bells professionally.
• Assist with patient/family orientation and supply requests.

Health Information Management

• Fax orders, maintain downtime procedures, and prepare charts.
• Maintain confidentiality at all times.

Maintains Unit Supplies and Equipment

• Maintain supply levels, verify orders, and organize storage areas.
• Ensure equipment is functioning and report issues promptly.

Safety

• Promote safety and verify information for decision-making.
• Address unsafe behaviors and practice clear communication.

Organizational Accountabilities

• Participate in training, meetings, and shared decision-making.
• Uphold organizational values, confidentiality, and diversity.

Customer Service

• Respond proactively to customer needs and follow up.

Teamwork/Communication

• Collaborate respectfully and support team goals.

Performance Improvement/Problem-solving

• Contribute positively, be flexible, and seek process improvements.

Cost Management/Financial Responsibility

• Use resources wisely and seek cost-effective solutions.