Unit Clerk (Transportation/Appointment Scheduler)

Avardis-Health; Norfolk (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

401(k)

Paid time off and holidays

Earned wage access

Online learning LMS 24/7

Phone and auto discounts

Employee Assistance Fund

Community impact programs

Job summary

Avardis-Health is seeking a qualified Unit Clerk to join our Norfolk team. The role focuses on accurate medical and administrative recordkeeping, census maintenance, and efficient communication to support nursing staff and residents.

Responsibilities include transcribing orders, recording vital signs, coordinating appointments, and notifying families of changes. The position emphasizes compassionate, detail-oriented service and adherence to care policies in a long-term care setting.

Qualifications

• High School Diploma or GED is required.
• Strong organizational, communication, and interpersonal skills.
• Compassionate, dedicated, and committed to high-quality service.
• Long Term Care Facility Scheduling experience.
• Two years' experience in a similar position.

Responsibilities

• Record medical and administrative information per charting and documentation policies.
• Maintain the Daily Census Report and submit to Nurse Supervisor/Charge Nurse.
• Keep an up-to-date roster of residents for the unit.
• Answer telephone and page calls; deliver messages to residents.
• Maintain a current listing of emergency phone numbers for the unit.
• Forward tardy and absentee reports to the Business Office.
• Record resident identification data on medical records and ID cards.
• Transcribe physicians' orders to care plans and medication records.
• Record vital signs as directed.
• Forward new diet orders or changes to Dining Services.
• Keep nursing staff informed of residents' appointments.
• Arrange resident diagnostic and therapeutic service appointments.
• Notify responsible party when a resident's condition changes.
• Notify responsible party in accidents or incidents.
• Fill out accident and incident reports as directed.
• Admit, transfer, and discharge residents; assist with transportation.
• Assist in completing admission, transfer, discharge records.
• Notify Nurse Supervisor if discharge occurs without physician order.
• Forward completed charts to Medical Records/Health Information.
• Direct visitors to resident rooms and offices.
• Embrace company values and daily job function.
• May be trained for Customer Care Liaison duties.
• All other duties as assigned.

Skills

Organizational skills

Communication skills

Interpersonal skills

Compassionate

Long term care scheduling experience

Two years experience

Education

High School Diploma or GED

Job description

Looking for qualified Unit Clerk to join our team!

Are you organized, detail-oriented, and passionate about creating a positive and efficient work environment? Join our team as a Unit Clerk We are a resident and employee-focused community seeking a dedicated and driven professional to assist in building a culture of excellence and care.

Location: Ghent Health and Rehab of Norfolk

Job Type: Full Time

Major Responsibilities

1. Record medical and administrative information in accordance with Company established charting and documentation policies and procedures.
2. Maintain the Daily Census Report and submit to Nurse Supervisor/Charge Nurse.
3. Maintain an up-to-date roster of residents for your assigned unit.
4. Answer telephone, page calls; deliver messages to residents, etc., as necessary.
5. Maintain a current listing of emergency phone numbers for your assigned unit.
6. Maintain and forward daily tardy and absentee reports to the Business Office.
7. Record appropriate resident identification data on designated medical records, wristbands, ID cards, etc., as required.
8. Transcribe physicians' orders to care plans, medication cards, treatment plans, etc., as required.
9. Record vital signs as directed.
10. Forward new diet orders and/or diet changes to the Director of Dining Services.
11. Keep nursing service personnel informed of residents' appointments.
12. Assist in arranging for and making resident appointments for diagnostic and therapeutic services.
13. Notify the resident's responsible party when there is a change in the resident's condition as instructed.
14. Notify, as instructed, the resident's responsible party when the resident is involved in an accident or incident as instructed.
15. Fill out and complete accident and incident reports as directed.
16. Admit, transfer, and discharge residents. Assist in arranging for transportation, packing residents' belongings, escorting them to discharge/transfer area, loading, etc., as necessary.
17. Assist in the completion of necessary medical and administrative records upon the resident's admission, transfer, and/or discharge.
18. Notify the Nurse Supervisor/Charge Nurse should a resident be discharged without a physician's order.
19. Forward completed charts of discharged residents to the Medical Records/Health Information Department.
20. Direct visitors to resident rooms, office areas, etc., as necessary
21. Embrace Company's core values and incorporate them into one's daily job function.
22. Demonstrate respect and compassion in every interaction.
23. Conduct oneself with the highest degree of honesty and integrity in every interaction.
24. Demonstrate a passion for caring as evidenced by interaction with co- workers, residents, families and visitors.
25. May be trained and assigned to perform the Customer Care Liaison duties as needed.
26. All other duties as assigned.

Minimum Qualifications

• High School Diploma or GED equivalent (required).
• Strong organizational, communication, and interpersonal skills.
• Compassionate, dedicated, and committed to delivering high-quality service.
• Long Term Care Facility Scheduling experience
• Must have two (2) years' experience in similar position.

Pay and Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k)
• Paid time off and holidays

Why Join Our Team

Get paid in advance with us: We offer access to your earned but unpaid wages.

Access to online learning 24/7: Our LMS offers free courses for senior care, health and human services industry. Use for free to help satisfy certifications or professional development. Available via computer or mobile, and many courses offer alternative languages.

Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.

Employee Assistance Fund: In unexpected catastrophic situations you can confidentially apply for help.

Advocacy and Community Impact: We are committed to making a positive impact on the communities we serve. We partner with local organizations, host educational events, and advocate for policies that improve the health and lives of older adults everywhere.

About Us

We strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy. Our goal is to create an environment where patients thrive, not just survive - where every aspect of their well-being is nurtured, from health and safety to social connections and quality of life.

We have innovative solutions for better health. As part of our commitment to excellence, we leverage the latest in healthcare technology to provide better outcomes for older adults. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.

We also embrace new treatments, therapies, and approaches that can improve quality of life, whether it's through pain management, physical rehabilitation, or mental health support. By staying at the forefront of healthcare trends and continuously evolving our services, we ensure that patients receive the best possible care.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.