Unit Clerk - PICU

Tenet Healthcare; Detroit (MI); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Generous PTO

Career development

Résumé du poste

Children's Hospital of Michigan is seeking a dedicated unit clerk to support patient care services. Under supervision you will handle clerical, reception and sitter duties, enter patient data into EMR, and coordinate transport and schedules to ensure smooth unit operation.

The role emphasizes attention to detail, teamwork and patient-centered service; experience with hospital computer systems and medical terminology is preferred. Comprehensive benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent required.
• Six months of prior job experience with substantial computer usage (e.g., EMR systems)
• Knowledge of medical terminology preferred.
• Previous hospital or healthcare setting is advantageous.

Responsabilités

• Perform clerical, reception, and sitter duties for assigned patient care unit.
• Operate on-line systems to transcribe orders and enter/retrieve patient information.
• Assist with transportation coordination and scheduling for patients and families.
• Monitor and support unit operations, including filing and record keeping.
• Provide courteous patient and family support and facilitate communication with clinical staff.

Connaissances

Hospital experience

Computer skills

Medical terminology knowledge

Formation

High school diploma or equivalent

Description du poste

Job Description

Description

Description :

Embark on a rewarding career with Children's Hospital of Michigan If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make adifference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefit Statement:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Under direct supervision, and according to established policies and procedures, performs a variety of clerical, reception, logistical, customer service and sitter duties for assigned patient care service or nursing unit. Operates on-line computer terminal to transcribe orders and enter/retrieve/correct patient information. As required by patient population, reviews patient telemetry monitors. May perform other duties in support of unit which may be included below as well as other duties which may not be listed.

GENERAL DUTIES:

1. 1. Unit Maintenance and Clerical Support-a. Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format. b. Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth.) c. Orders stock and maintains inventory of supplies (office and patient care). d. Has knowledge of most current downtime policy and performs downtime processes as delegated. Makes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed. e. Maintains unit log requisition and equipment books. f. Files and stores records as delegated. g. Picks up and returns equipment/supplies from other units, as requested. h. Enters all work order requests into Tool Time. Reports to next shift any outstanding requests. i. Replaces toner and paper in printer and fax as needed. j. Enters CIS requests as directed. Orders and maintains par level of unit/office supplies as directed. k. Collects and records data (clinical and non clinical, such as Core Measures, Restraints, PI, audits and so forth). l. Prepares and copies paper chart as directed for discharge or transfer. m. Verifies unit census as directed (LINK) and discharges patients from LINK when appropriate. n. Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth.
2. 2. Technology Maintenance- a. Reboots designated programs, such as Wireless on Wheels (WOWs). b. Counts/ensures security of hardware/devices. c. Charges wireless phones, handheld devices and Wireless on Wheels devices. d. Reboots PCLA and checks for current information. e. Reboots PCs on unit. f. Manages Telemetry equipment as directed by accounting for presence or absence of equipment through unit specific activities such as counting units and logging counts. g. Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol. h. Ensures office equipment is in working order. i. Opens help desk tickets and enters Tool Time request.
3. 3. Customer Service- a. Participates in Patient Courtesy Rounds as assigned. b. Greets visitors and families. c. Orients Patients and Families to patient room/environment. d. Answers call lights. e. Answers phones. f. Prepares/sends thank you cards for discharged patients. g. Schedules follow-up or discharge appointments for patients. h. Assists with First Fill Program. i. Maintains patient (DC) discharge log. j. Supports the Customer Service survey process at patient discharge. k. Orients new staff. l. Arranges transportation at discharge when needed; maintains cab vouchers/bus tickets.
4. 4. Patient Care Support- a. Monitors PAL: notifies nursing staff of stat and new orders. b. Assists physicians and other prescribers with EMR and CPOE. c. Monitors Telemetry equipment. d. Performs errands as assigned. e. Performs Helping Hands assistance to patients by answering call lights and responding to simple patient requests (i.e. delivering box of tissues or face towel to patient.) f. Assists with Medical Records copying process as necessary. g. Arranges for transportation of patients to various inpatient departments/appointments at Non-DMC facilities. h. Schedules diagnostic testing. i. Pages personnel as requested. j. Assists with patient property process. k. Labels patient rooms with appropriate information (i.e. name, diet, precautions as determined by patient order). l. Maintains Bedside clipboard and appropriate paperwork on the clipboard. m. Performs Bed Tracking data entry for bed cleaning.
5. 5. Unit Business- a. Attends in-services as mandated by unit leadership team/designee. b. Checks e-mail, reads memos, signs off staff meeting minutes within 14 days of posting. c. Attends scheduled Clerical meetings. d. Supports Process Improvement Initiatives as determined by unit/site.
6. 6. Sitting/Sitter Assistance- a. Observes and monitors assigned patient(s) behavior. b. Accompanies patient(s) for clinical studies. c. Documents pertinent data for observations. d. Notifies appropriate nursing personnel when necessary.

Qualifications

Qualifications :

1. 1. High school graduate or equivalent.
2. 2. Previous hospital experience preferred.
3. 3. Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.
4. 4. Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes, preferred).

Facility Description

Children's Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children's Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children's Hospital of Michigan, Children's Hospital of Michigan - Troy and six ambulatory sites.

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