Unit Clerk Monitored - Observation Unit

Billings Clinic; Billings, Northern (MT, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Billings Clinic is seeking a Unit Clerk for the Observation Unit on the Main Campus in Billings, MT. This full-time Day shift role supports patient care through accurate clerical work and teamwork in a Magnet-recognized, patient‑centered environment.

You will manage admissions and discharges in electronic systems, coordinate supplies, answer calls, observe monitors, report rhythm changes to nurses, and help maintain unit flow and safety.

Qualifications

• High school diploma or equivalent, preferred.
• Completion of medical terminology course required or preferred.

Responsibilities

• Supports unit flow with clerical duties and paperwork coordination.
• Uses electronic applications to support admissions, discharges, and procedures.
• Answers phone calls and relays messages promptly.
• Monitors patient rhythms and reports changes to the nurse.

Skills

Clerical skills

Customer service

Education

High school diploma or equivalent

Completion of medical terminology course

Tools

Electronic health records (EHR)

Job description

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as aMagnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting. Click here to learn more!

Unit Clerk Monitored - Observation Unit

OBSERVATION UNIT - 6017 (Billings Clinic Main Campus)

Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt)
Starting Wage DOE:$17.15 - $21.44

Under general supervision and according to established policies and procedures, provides clerical support that is specific for the assigned unit. Is a role model for personal service excellence with patients, visitors and the interdisciplinary team. Supports unit activities that are essential to the smooth functioning of the patient care area. In monitored areas, observes patient’s monitor, and reports any rhythm changes to the nurse. Understands how monitoring equipment works and can trouble shoot when problems occur.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs clerical duties to maintain unit flow which may include paperwork coordination, supply ordering and daily quality checks.
• Utilizes electronic applications to support daily staff and patient workflow, which include, but are not limited to admissions and discharges, order entry and procedures coordination.
• Effectively utilize phone systems. Answers telephone calls, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
• Interacts promptly with a polite, courteous and helpful disposition to assists patients/residents, family members, visitors and the interdisciplinary care team.
• Utilizes performance improvement principles to assess and improve the quality of patient/resident services. Supports the Magnet Model of quality nursing care.
• Adheres to Billings Clinic safety standards, policies and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
• Assists with limited patient/resident care duties such answering call lights, responding to alarms and delivering trays.
• Observes patient monitor and reports changes to patient’s nurse. Can identify life threatening dysrhythmias, maintain appropriate alarm limits, and edit memory on a regular basis, merging and deleting rhythms appropriately. Prints rhythm strips per unit standards and as needed for changes in patient rhythm or condition. Maintains report on each patient and gives shift report to oncoming Unit Clerk to include each patient’s rhythm and CPR status.
• Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Minimum Qualifications

Education

• High school graduate or equivalent, preferred

Experience

• Completion of medical terminology course

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed tobeing an inclusive and welcoming employer, that strives to be kind, safe, andcourageous in all we do. As an equal opportunity employer, our policies andprocesses are designed to achieve fair and equitable treatment of all employeesand job applicants. All employees and job applicants will be provided the sametreatment in all aspects of the employment relationship, regardless of race,color, religion, sex, gender identity, sexual orientation, pregnancy, maritalstatus, national origin, age, genetic information, military status, and/ordisability. To ensure we provide an accessible candidate experience forprospective employees, please let us know if you need any accommodations duringthe recruitment process.

Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.