Unit Clerk/Clinical Assistant

Great Salt Plains Health Center; Cherokee (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Salt Plains Health Center is seeking a Unit Clerk / Clinical Assistant to support clerical, telephone, patient-flow, and clinical tasks on the unit. The role interfaces with patients, front desk, nurses, providers, and other facilities to ensure efficient, compassionate care.

The position emphasizes confidentiality, professional communication, and adaptability amid interruptions, with non-exempt status and potential remote work per supervisor discretion.

Qualifications

• Basic typing and computer skills required.
• Clear and professional communication expected.
• Ability to handle multiple tasks and interruptions.

Responsibilities

• Maintains professional demeanor and positive attitude in the health center.
• Answers, screens, routes incoming calls and voicemails at the nurse's station.
• Enters telephone encounters and documents patient communications per procedures.
• Maintains patient confidentiality and follows policies.
• Acts as liaison between patients and staff to support smooth patient flow.
• Performs clerical support, manages documents, and faxing/scanning tasks.
• May work remotely at supervisor's discretion per policy.

Skills

Typing

Computer skills

Communication

Multitasking

Telephone experience

Adaptability

Education

High school diploma

Job description

Title of Position: Unit Clerk / Clinical Assistant

Nature of Position

This is a safety sensitive position and a member of the interdisciplinary medical team of the health center. The Unit Clerk / Clinical Assistant provides clerical, telephone, patient-flow, and clinical support to the unit. The position screens and refers phone calls, communicates and interacts with patients, assists clinical staff and providers with the provision of care, and serves as a liaison between front desk staff, nurses, providers, patients, and other GSP Health facilities. The position assumes responsibility for telephone and document management while supporting safe, efficient, and compassionate patient care.

Qualifications

• A. High school graduate required.
• B. On-the-job training provided; previous medical or healthcare experience preferred.
• C. Basic typing and computer skills and prior telephone experience.
• D. Ability to communicate clearly and professionally.
• E. Ability to work on more than one task at a time and flow from one task to another smoothly.
• F. Ability to work through frequent interruptions and adapt to change.

Salary Classification

Non-Exempt

Responsible to

Manager of Clinical Services

Responsibilities

• A. Maintains a professional demeanor and works in harmony with others, exhibiting a positive attitude and commitment to the mission of GSP Health and it’s Behavior Standards..
• B. Exhibits caring qualities consistent with the values of the community health center and demonstrates awareness of cultural factors and competence in reducing barriers to health care services.
• C. Maintains patient confidentiality and follows all applicable GSP Health policies and procedures.
• D. Answers, screens, assigns, and appropriately routes incoming telephone calls and voicemails at the nurse’s station.
• E. Correctly enters telephone encounters and documents patient communications in accordance with GSP Health procedures.
• F. Returns patient calls as appropriately directed and addresses patient complaints according to the Patient Complaint Resolution process.
• G. Acts as a liaison between patients and staff to maintain smooth patient flow and communicates relevant information between front desk staff, nurses, providers, and other members of the care team.
• H. Follows infection control policies and procedures, including identifying and appropriately isolating patients with symptoms or conditions requiring precautions.
• I. Provides clerical and staff support to the unit, including managing incoming and outgoing documents, attaching documents, assigning documents appropriately, and faxing from the fax inbox and scan folder.
• J. Assists providers and staff with requesting and obtaining patient records.
• K. May work remotely at the discretion of the supervisor and in alignment with GSP Health policies

When working as a CA for coverage assistance

• A. Performs patient visit preparation and participates in care team huddles.
• B. Prepares patients for providers by rooming patients, creating orders, performing tasks designated by the provider, updating medication lists, and entering new medications as directed.
• C. Obtains routine temperature, pulse, respirations, height, weight, and blood pressure readings at first encounter and performs visual acuity screening using the Snellen method as applicable
• D. Perrforms appropriate documentation to support the provider and patient visit.
• E. Assists with clinic procedures, nurse visits, and other clinical visits as directed by the appropriate supervisor or clinical staff.
• F. Assists providers during clinical visits, including providing concise patient reports between patients as appropriate.
• G. Checks out patients and schedules follow-up visits as directed.
• H. Maintains a current CPR card and participates in GSP Health education and training, including required online training courses and agency-sponsored safety, evacuation, OSHA, and other training.
• I. Required to work at each satellite site as needed.
• J. Straightens and maintains the nurse’s station and work areas throughout the day.

Other duties as assigned.