Patient Care Coordinator & Unit Clerk

GSP Health; Northern (KY); Hybride; USD 21 000 - 28 000; Plein temps

Résumé du poste

GSP Health is seeking a Unit Clerk/Clinical Assistant to support a health center team with clerical, telephone, patient-flow, and clinical tasks. The role interacts with patients and providers, screens calls, and ensures accurate documentation while upholding confidentiality.

The position may include remote duties at the supervisor’s discretion. Strong communication, multitasking, and adaptability are essential in a fast-paced environment focused on compassionate care.

Qualifications

• High school diploma required.
• Previous medical or healthcare experience preferred.
• Basic typing and computer skills and prior telephone experience.
• Ability to communicate clearly and professionally.
• Ability to work on more than one task at a time and flow between tasks smoothly.
• Ability to work through frequent interruptions and adapt to change.

Responsabilités

• Maintains professional demeanor and teamwork with positive attitude and mission.
• Demonstrates caring qualities and cultural competence to reduce barriers to care.
• Maintains patient confidentiality and follows policies.
• Answers, screens, routes calls and voicemails at the nurse’s station.
• Enters telephone encounters and documents patient communications per procedures.
• Returns patient calls and addresses complaints per Patient Complaint Resolution process.
• Acts as liaison between patients and staff to maintain smooth patient flow.
• Follows infection control policies and isolates patients as needed.
• Provides clerical and staff support, manages documents, and faxes/scans.
• Assists with requesting and obtaining patient records.
• May work remotely at supervisor’s discretion and per policy.

Connaissances

High school diploma

Healthcare experience preferred

Typing and computer skills

Clear professional communication

Multitasking

Adaptability to interruptions

Outils

Basic computer literacy

Description du poste

GSP Health is seeking a Unit Clerk/Clinical Assistant to support a health center team with clerical, telephone, patient-flow, and clinical tasks. The role interacts with patients and providers, screens calls, and ensures accurate documentation while upholding confidentiality.

The position may include remote duties at the supervisor’s discretion. Strong communication, multitasking, and adaptability are essential in a fast-paced environment focused on compassionate care.