Unit Clerk →

Optalis Healthcare; Grand Rapids (MI); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Optalis Healthcare in Grand Rapids seeks a Unit Clerk to support the day-to-day administrative needs of our nursing facility. This full-time, hourly role ensures supply management, record keeping, appointment scheduling, and transportation coordination for residents and staff.

You will maintain central supply inventory, assist with medical records, coordinate resident appointments, and communicate effectively with residents, families, and providers while protecting confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in a skilled nursing facility, healthcare setting, medical office, or administrative role preferred.
• Strong organizational and time-management skills.
• Excellent communication and customer-service skills.
• Comfortable using computers, electronic medical records, email, and scheduling systems.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong attention to detail and follow-through.
• Must be dependable, professional, and able to work effectively with residents, families, staff, providers, and transportation companies.

Responsibilities

• Order and maintain central supply inventory.
• Assist with medical records, including organizing, filing, maintaining, and ensuring resident documentation is complete and properly stored.
• Schedule and coordinate resident medical appointments with outside providers.
• Arrange and coordinate resident transportation to and from appointments.
• Communicate appointment and transportation information with residents, families, nursing staff, and outside providers as needed.
• Maintain appointment calendars and track upcoming resident appointments.
• Assist with obtaining necessary paperwork and documentation for resident appointments.
• Answer phones, respond to inquiries, and provide general clerical support to the nursing team.
• Maintain organized and accurate records while protecting resident confidentiality.
• Communicate supply needs, scheduling concerns, and other important information to appropriate leadership.
• Perform additional administrative and clerical duties as assigned.

Skills

Organization

Time management

Communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Scheduling systems

Email

Computers

Job description

We are seeking an organized, dependable, and detail-oriented Unit Clerk to join our team! This is a full-time, hourly position supporting the day-to-day administrative needs of our nursing facility.

The Unit Clerk plays an important role in keeping the unit organized and ensuring our residents and clinical team have the supplies, records, appointments, and transportation they need.

Key Responsibilities

• Order and maintain central supply inventory, including monitoring stock levels and ensuring necessary supplies are readily available.
• Assist with medical records, including organizing, filing, maintaining, and ensuring resident documentation is complete and properly stored.
• Schedule and coordinate resident medical appointments with outside providers.
• Arrange and coordinate resident transportation to and from appointments.
• Communicate appointment and transportation information with residents, families, nursing staff, and outside providers as needed.
• Maintain appointment calendars and track upcoming resident appointments.
• Assist with obtaining necessary paperwork and documentation for resident appointments.
• Answer phones, respond to inquiries, and provide general clerical support to the nursing team.
• Maintain organized and accurate records while protecting resident confidentiality.
• Communicate supply needs, scheduling concerns, and other important information to appropriate leadership.
• Perform additional administrative and clerical duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a skilled nursing facility, healthcare setting, medical office, or administrative role preferred.
• Strong organizational and time-management skills.
• Excellent communication and customer-service skills.
• Comfortable using computers, electronic medical records, email, and scheduling systems.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong attention to detail and follow-through.
• Must be dependable, professional, and able to work effectively with residents, families, staff, providers, and transportation companies.

We are looking for someone who is proactive, organized, and enjoys being the person who helps keep everything running smoothly. If you enjoy working in healthcare and supporting both residents and staff, we would love to hear from you!

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